Prabhjot Kaur
Regina,SK
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
Work History
Customer Service Representative
Kfc
Regina, SK
08.2025 - Current
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked with cross-functional teams to achieve goals.
Customer Service Representative
Swirl world frozen treats
Regina, SK
04.2024 - Current
- Assisted customers with menu selections and special requests.
- Handled customer complaints and resolved issues efficiently.
- Trained new staff on customer service protocols and procedures.
- Provided feedback to management on inventory needs and supply levels.
- Engaged with customers to create a welcoming dining atmosphere.
- Answered customer inquiries and provided accurate information regarding products and services.
Shift Supervisor
Red swan pizza
Regina, SK
06.2022 - 01.2025
- Supervised daily operations and ensured adherence to company policies.
- Trained team members on safety procedures and workflow efficiency.
- Managed inventory levels and coordinated stock replenishment tasks.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Assigned tasks to team members based on their strengths and skill sets.
- Maintained accurate records of daily transactions and deposits.
Customer Service Representative
Red swan pizza
Regina, Saskatchewan
03.2019 - 06.2022
- Assisted customers with menu selections and special requests.
- Handled customer complaints and resolved issues efficiently.
- Processed orders accurately using point-of-sale systems.
- Collaborated with team members to ensure timely service delivery.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Customer Service Representative
Subway
Regina, SK
01.2021 - 04.2022
- Recognized by management for providing exceptional customer service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
Bachelor of Business Administration - Business Administration
University of Regina
Regina, SK 01.2019 - 04.2021
Skills
- Customer service
- Active listening
- Complaint resolution
- Menu knowledge
- Inventory management
- Customer relationship management
- Employee training
- Conflict resolution
- Time management
Languages
Punjabi
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Timeline
Customer Service Representative
Kfc
08.2025 - Current
Customer Service Representative
Swirl world frozen treats
04.2024 - Current
Shift Supervisor
Red swan pizza
06.2022 - 01.2025
Customer Service Representative
Subway
01.2021 - 04.2022
Customer Service Representative
Red swan pizza
03.2019 - 06.2022
Bachelor of Business Administration - Business Administration
University of Regina
01.2019 - 04.2021