Prabhjot Kaur
Brampton
Summary
Dedicated and passionate individual seeking a full-time position in a restaurant where I can leverage my strong customer service skills, commitment to creating a welcoming environment, and ability to listen and understand guest needs to enhance their dining experience.
Overview
2
2
years of professional experience
Work History
Supervisor
A&W Restaurant
08.2024 - Current
- Managed daily operations, ensuring exceptional service and adherence to company standards
- Trained and developed a team of 15 staff members, enhancing overall performance and customer satisfaction
- Resolved customer issues promptly, contributing to a 30% increase in positive feedback ratings
Team Leader
A&W Restaurant
01.2023 - 08.2024
- Supervised a team of 10 staff members, ensuring exceptional service and adherence to quality standards
- Implemented training programs that improved team efficiency and guest satisfaction scores by 20%
- Fostered a culture of openness by actively inviting feedback from team members, leading to a more cohesive work environment
Education
Secondary School -
B.D.S Public school
PunjabComputer system technician -
Loyalist college
Toronto, ON04.2023
Skills
- Strong communication skills
- Excellent customer service skills
- Team-oriented mindset
- Problem-solving abilities
- Adaptability
- Time management skills
Languages
English
Elementary
English
Elementary
Personal Profile Skills
- Strong communication skills to effectively interact with guests and team members.
- Excellent customer service skills to ensure a welcoming and positive dining experience.
- Team-oriented mindset to collaborate effectively with colleagues.
- Problem-solving abilities to address guest concerns promptly.
- Adaptability to thrive in a fast-paced and dynamic environment.
- Time management skills to prioritize tasks and maintain efficiency during busy periods.
Timeline
Supervisor
A&W Restaurant
08.2024 - Current
Team Leader
A&W Restaurant
01.2023 - 08.2024
Secondary School -
B.D.S Public school
Computer system technician -
Loyalist college
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