Prabhjot Kaur
Winnipeg,MB
Summary
Adept at managing high-stress situations and resolving customer disputes, I enhanced loyalty at HGS - Hinduja Global Solutions through empathy and efficiency. Skilled in MS Excel and possessing exceptional communication abilities, I consistently exceed client and employer expectations, demonstrating a strong commitment to organizational success and team collaboration.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
HGS - Hinduja Global Solutions
09.2024 - 01.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Receptionist and Cashier
Double G Hair Salon
02.2024 - 07.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained accurate records of transactions and reconciled cash drawers
Education
Associate Diploma - Accounting Technician
Robertson College
Winnipeg07-2024
Skills
- Proficient in Accounting Software like MS Excel
- QuickBooks and Sage50 Honest
- Call center experience
- Trustworthy and Commitment
- Accurate and efficient data entry and transaction processing
- Strong Organizational and time management skills
- Exceptional communication and interpersonal skills
- Ability to work independently and as part of a team
- Detail-oriented and aware of Basic Accounting Principles
- Experience in managing budgets and handling financial documents
Timeline
Customer Service Representative
HGS - Hinduja Global Solutions
09.2024 - 01.2025
Receptionist and Cashier
Double G Hair Salon
02.2024 - 07.2024
Associate Diploma - Accounting Technician
Robertson College
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