PARMINDER KAUR
Winnipeg,Canada
Summary
Adept at managing high-stress situations and resolving customer disputes, I enhanced loyalty at HGS - Hinduja Global Solutions through empathy and efficiency. Skilled in MS Excel and possessing exceptional communication abilities, I consistently exceed client and employer expectations, demonstrating a strong commitment to organizational success and team collaboration.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Receptionist and Cashier
Double G Hair Salon
Winnipeg, MB
10.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained accurate records of transactions and reconciled cash drawers.
Customer Service Representative
HGS - Hinduja Global Solutions
Sherwood, PE
05.2023 - 09.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Diploma - Guiding Children’s Behaviour
Robertson College
Winnipeg, MB02.2025
Diploma - Accounting Technician
Robertson College
Winnipeg, MB01.2025
Skills
- Proficient in Accounting Software like MS Excel
- QuickBooks and Sage50 Honest
- Call center experience
- Trustworthy and Commitment
- Accurate and efficient data entry and transaction processing
- Strong Organizational and time management skills
- Exceptional communication and interpersonal skills
- Ability to work independently and as part of a team
- Detail-oriented and aware of Basic Accounting Principles
- Experience in managing budgets and handling financial documents
Websites
Languages
English
Full Professional
Certification
Criminal records
Child abuse
Emergency First aid& CPR level-C & AWD
Driving license
AVAILABILITY
9:00 AM to 9:00 PM (Central time)
Timeline
Receptionist and Cashier
Double G Hair Salon
10.2023 - Current
Customer Service Representative
HGS - Hinduja Global Solutions
05.2023 - 09.2023
Diploma - Guiding Children’s Behaviour
Robertson College
Diploma - Accounting Technician
Robertson College