Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.
Overview
6
6
years of professional experience
Work History
Restaurant Manager
Popeyes® Louisiana Kitchen
01.2023 - Current
Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Carefully interviewed, selected, trained, and supervised staff.
Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Led and directed team members on effective methods, operations, and procedures.
Assistant Manager
Popeyes® Louisiana Kitchen
05.2021 - 12.2022
Supervised day-to-day operations to meet performance, quality and service expectations.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Shift Supervisor
Popeyes Louisiana Chicken
11.2019 - 05.2021
Trained new employees and delegated daily tasks and responsibilities.
Completed store opening and closing procedures and balanced tills.
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Responded to and resolved customer questions and concerns.
Team Member
Popeyes Louisiana Chicken
12.2017 - 05.2019
Kept work areas clean, organized, and safe to promote efficiency and team safety.
Contributed to team success by completing jobs quickly and accurately.
Learned all required tasks quickly to maximize performance.
Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Education
Project Management
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON
05.2018
Post-Degree Certificate - Occupational Health, Safety And Wellness
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON
09.2017
Skills
Customer Engagement
Recruitment
Staff Management
Operations Management
Schedule Coordination
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Native or Bilingual
Timeline
Restaurant Manager
Popeyes® Louisiana Kitchen
01.2023 - Current
Assistant Manager
Popeyes® Louisiana Kitchen
05.2021 - 12.2022
Shift Supervisor
Popeyes Louisiana Chicken
11.2019 - 05.2021
Team Member
Popeyes Louisiana Chicken
12.2017 - 05.2019
Project Management
Conestoga College Institute of Technology And Advanced Learning
Post-Degree Certificate - Occupational Health, Safety And Wellness
Conestoga College Institute of Technology And Advanced Learning