Prabhjot Dhaliwal
Maple Ridge,BC
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.
Overview
6
6
years of professional experience
Work History
Restaurant Manager
Popeyes® Louisiana Kitchen
01.2023 - Current
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
Assistant Manager
Popeyes® Louisiana Kitchen
05.2021 - 12.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Shift Supervisor
Popeyes Louisiana Chicken
11.2019 - 05.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
Team Member
Popeyes Louisiana Chicken
12.2017 - 05.2019
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Education
Project Management
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON05.2018
Post-Degree Certificate - Occupational Health, Safety And Wellness
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON09.2017
Skills
- Customer Engagement
- Recruitment
- Staff Management
- Operations Management
- Schedule Coordination
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Native or Bilingual
Timeline
Restaurant Manager
Popeyes® Louisiana Kitchen
01.2023 - Current
Assistant Manager
Popeyes® Louisiana Kitchen
05.2021 - 12.2022
Shift Supervisor
Popeyes Louisiana Chicken
11.2019 - 05.2021
Team Member
Popeyes Louisiana Chicken
12.2017 - 05.2019
Project Management
Conestoga College Institute of Technology And Advanced Learning
Post-Degree Certificate - Occupational Health, Safety And Wellness
Conestoga College Institute of Technology And Advanced Learning