Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Prabhjot Dhaliwal

Maple Ridge,BC

Summary

Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.

Overview

6
6
years of professional experience

Work History

Restaurant Manager

Popeyes® Louisiana Kitchen
01.2023 - Current
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Led and directed team members on effective methods, operations, and procedures.

Assistant Manager

Popeyes® Louisiana Kitchen
05.2021 - 12.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Shift Supervisor

Popeyes Louisiana Chicken
11.2019 - 05.2021
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Responded to and resolved customer questions and concerns.

Team Member

Popeyes Louisiana Chicken
12.2017 - 05.2019
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.

Education

Project Management

Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON
05.2018

Post-Degree Certificate - Occupational Health, Safety And Wellness

Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON
09.2017

Skills

  • Customer Engagement
  • Recruitment
  • Staff Management
  • Operations Management
  • Schedule Coordination

Languages

English
Full Professional
Hindi
Full Professional
Punjabi
Native or Bilingual

Timeline

Restaurant Manager

Popeyes® Louisiana Kitchen
01.2023 - Current

Assistant Manager

Popeyes® Louisiana Kitchen
05.2021 - 12.2022

Shift Supervisor

Popeyes Louisiana Chicken
11.2019 - 05.2021

Team Member

Popeyes Louisiana Chicken
12.2017 - 05.2019

Project Management

Conestoga College Institute of Technology And Advanced Learning

Post-Degree Certificate - Occupational Health, Safety And Wellness

Conestoga College Institute of Technology And Advanced Learning
Prabhjot Dhaliwal