Vania Aniq Zafar
Operations Manager
ON
Summary
Experienced marketing and finance professional with a strong background in strategic planning, process optimization, and customer satisfaction. Proven track record of improving operational efficiency through financial optimization and ensuring client retention by meticulously managing events. Excited to leverage skills in SharePoint, HubSpot, and Zoho to make a significant impact in a fast-paced marketing and finance setting. Restaurant Manager with expertise in general operations management, special events, staff development and training, recruitment, and vendor negotiations.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
Work History
Restaurant Manager
Bakhtar Kabab
Mississauga, ON
01.2025 - Current
- Optimized restaurant operations by streamlining workflows and implementing staff training programs, increasing overall efficiency by 20% and enhancing customer satisfaction scores.
- Developed and executed cost-control strategies, reducing food waste by 15% and improving profit margins through better portion control and supplier negotiations.
- Analyzed sales trends and customer preferences, introducing targeted menu enhancements that led to a 12% increase in revenue and a 10% rise in average customer spend.
- Enhanced employee performance and retention by creating structured training and incentive programs, improving staff productivity by 18% and reducing turnover rates by 25%.
- Managed vendor relationships and inventory control, ensuring optimal stock levels, reducing shortages by 30%, and cutting procurement costs by 10%.
- Implemented new customer engagement initiatives, resulting in a 15% increase in repeat business and improved online reviews.
Restaurant Supervisor
Bakhtar Kabab
Mississauga, ON
05.2024 - 01.2025
- Implemented efficient seating strategies, optimized staff scheduling, and introduced streamlined order management processes, resulting in a 12% increase in table turnover rates, which directly boosted overall sales revenue by 8%
- Boosted employee productivity by 25% through the implementation of targeted training programs, which included time management workshops, customer service excellence modules, and cross-functional skills development sessions
- Reduced food waste by 15% by optimizing inventory management and supplier communication
Banquet Supervisor
Deer Creek Golf Club
Ajax, ON
02.2024 - 05.2024
- Improved client satisfaction scores by 25% year-over-year through staff training and enhanced event management processes
- Oversaw banquet operations for events with up to 500 guests, managing $2 million in F&B expenses
- Enhanced event profitability by 20% by optimizing resource allocations and improving coordination among departments
Guest Relations Supervisor
Thermea
Whitby, ON
10.2023 - 12.2023
- Increased guest satisfaction by 15% through strategic decisions informed by analyzing performance metrics in reports
- Increased kiosk revenue by 15% by implementing targeted sales strategies and guiding sales agents
- Elevated guest loyalty program participation by 20% by spearheading new engagement strategies
Banquet Manager
Royal Ashburn Golf Club
Ashburn, ON
05.2023 - 08.2023
- Increased banquet bookings by 25%, generating an additional $100,000 in revenue by implementing targeted marketing campaigns, strengthening client relationships through personalized follow-ups, and optimizing event packages to cater to diverse customer needs
- Achieved a 40% reduction in food waste by optimizing menu planning and inventory management
- Developed detailed work schedules and maintained comprehensive event documentation, ensuring all aspects of event planning and execution were meticulously organized
- Facilitated seamless event execution by liaising between sales, culinary, and service teams, resulting in consistently successful outcomes and improved client satisfaction
Night Auditor
Courtyard by Marriott
Oshawa, ON
12.2022 - 05.2023
- Increased audit reliability by 15% by conducting nightly revenue audits ensuring compliance with financial standards
- Optimized room assignments by analyzing booking trends, enhancing occupancy rates, and maximizing revenue potential
- Balanced cash drawers and reconciled receipts daily, maintaining transparency and accuracy in financial reporting
- Performed comprehensive financial audits, ensuring precise revenue documentation and strict adherence to organizational and regulatory standards
Event Coordinator
Loews Hotels & Co
Miami, FL
02.2022 - 07.2022
- Negotiated strategic contracts by identifying client needs and market opportunities, boosting hotel profitability and securing favorable terms
- Managed logistics for a $4M event with 9,000 attendees by coordinating cross-functional teams, ensuring flawless execution and exceeding client expectations
- Elevated client satisfaction by 40% by improving event feedback systems and tailoring experiences to audience needs
Starbucks Supervisor
Starbucks
Tampa, FL
01.2021 - 01.2022
- Supervised barista operations, ensuring strict adherence to SOPs and maintaining high-quality service standards, resulting in improved customer satisfaction
- Scheduled barista shifts balancing staffing needs with employee requests to ensure smooth operations and staff engagement
- Managed inventory and conducted regular audits, maintaining optimal stock levels and minimizing waste through proactive monitoring
- Implemented a new inventory tracking system that optimized stock management and reduced waste by 20%, contributing to cost savings
Education
Master's Degree - Management
Trent University
Oshawa, ON 08.2022 - 12.2023
Bachelor's Degree - Hospitality Management
University of North Texas
Denton, TX 01.2018 - 05.2021
Skills
- CRM Software
- Strategic Planning
- Customer Need Analysis
- Contract Negotiation
- Process Optimization
- Event Management
- Operational Excellence
- Salesforce
- Hubspot
- Zoho
- FreshSales
- Microsoft Office
- Customer & Time Engagement
- Lead Prospecting
- Operations management
- Recruitment
- Customer engagement
Certification
Digital Marketing, Udemy, 2023
Research
- Research Paper: Supply Chain Management in Action
Trent University (2023)
Examined the impact of advanced technology, such as blockchain and IoT, on improving supply chain transparency and efficiency., Analyzed real-world case studies to illustrate the benefits of lean supply chain methodologies in minimizing waste and optimizing inventory management., Explored the integration of artificial intelligence in logistics and its potential to streamline transportation and warehousing processes.
- Research Project: Revenue Management in the Hospitality Industry
University of North Texas (2020)
Investigated dynamic pricing strategies to maximize room occupancy and profitability during peak and off-peak seasons., Studied the role of online distribution channels and their impact on pricing and revenue management strategies., Researched the influence of emerging technologies, such as AI and big data, on improving revenue management systems.
Timeline
Restaurant Manager
Bakhtar Kabab
01.2025 - Current
Restaurant Supervisor
Bakhtar Kabab
05.2024 - 01.2025
Banquet Supervisor
Deer Creek Golf Club
02.2024 - 05.2024
Guest Relations Supervisor
Thermea
10.2023 - 12.2023
Banquet Manager
Royal Ashburn Golf Club
05.2023 - 08.2023
Night Auditor
Courtyard by Marriott
12.2022 - 05.2023
Master's Degree - Management
Trent University
08.2022 - 12.2023
Event Coordinator
Loews Hotels & Co
02.2022 - 07.2022
Starbucks Supervisor
Starbucks
01.2021 - 01.2022
Bachelor's Degree - Hospitality Management
University of North Texas
01.2018 - 05.2021
Digital Marketing, Udemy, 2023
Google Data Analytics Professional Certificate, Coursera, 2024
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