Prabhjit Singh Dhami
Calgary,AB
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Transit Operator
Calgary Transit
11.2023 - Current
- Contributed to a positive work environment by fostering teamwork among fellow Transit Operators and support staff.
- Assisted passengers with disabilities, ensuring a comfortable and accessible travel experience.
- Followed all local traffic laws while operating various types of public transportation vehicles.
- Monitored weather conditions closely during operation hours to make informed decisions regarding route adjustments for passenger safety.
- Enhanced safety standards by conducting regular vehicle inspections and maintenance checks.
- Provided excellent customer service, addressing passenger inquiries and concerns in a professional manner.
Sales Floor Associate
Walmart
06.2022 - 12.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
Letter Carrier
Canada Post
05.2019 - 12.2023
- Managed time effectively to complete all scheduled deliveries within expected time frames, ensuring consistent service levels for customers.
- Supported colleagues during peak periods or absences by covering additional routes or assisting with sorting duties as necessary.
- Enhanced customer satisfaction through timely delivery of parcels, letters, and packages to residential and commercial addresses.
- Improved mail delivery efficiency by accurately sorting and organizing mail according to designated routes.
- Navigated challenging delivery situations such as gated communities or restricted access areas effectively by employing problem-solving skills and communication abilities.
- Strengthened community ties through consistent, friendly interactions with customers along assigned routes, fostering trust and positive relationships between the postal service and its patrons.
Evening Shift Supervisor
Shell Gas Station
07.2017 - 02.2020
- Conducted regular performance evaluations, providing constructive feedback for continuous improvement among staff members.
- Resolved conflicts between staff members professionally and swiftly, promoting a harmonious work atmosphere during the evening shift.
- Enhanced customer satisfaction by ensuring timely completion of tasks and maintaining high-quality standards during the evening shift.
- Assisted in recruiting qualified candidates for open positions, conducting interviews and making informed hiring decisions that supported evening shift operations.
- Successfully navigated high-pressure situations during the evening shift, maintaining composure and decisiveness while guiding the team through periods of increased workload or unforeseen challenges.
- Contributed to increased sales revenue by identifying opportunities for upselling products or services during the evening hours.
Cashier
Circle K
06.2015 - 06.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Education
High School Diploma -
Algonquin College
Ottawa, ON04.2017
Skills
- Traffic Regulations Compliance
- Safe Driving Practices
- Pre-Trip Inspections
- Vehicle maintenance knowledge
- Adaptable to change
- Weather Condition Adaptation
- Disability Awareness
- Punctuality
- Customer relations skills
- Clean Driving Record
- Behavior Management
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Italian
Elementary
Timeline
Transit Operator
Calgary Transit
11.2023 - Current
Sales Floor Associate
Walmart
06.2022 - 12.2023
Letter Carrier
Canada Post
05.2019 - 12.2023
Evening Shift Supervisor
Shell Gas Station
07.2017 - 02.2020
Cashier
Circle K
06.2015 - 06.2017
High School Diploma -
Algonquin College
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