Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Prabhdeep Singh

Brampton,ON

Summary

Proven Administrative Supervisor with a track record of enhancing team productivity and efficiency at Day & Ross Freight. Skilled in operations management and staff development, I excel in workload prioritization and fostering a collaborative work environment. Demonstrated success in improving performance metrics and customer satisfaction through effective leadership and operational strategies.

Overview

4
4
years of professional experience

Work History

Administrative Supervisor

Day & Ross Freight
07.2021 - Current
  • Trained new employees on company policies, procedures, software applications.
  • Handled sensitive information with discretion by maintaining confidentiality in accordance with company guidelines.
  • Provided support during periods of high workload by stepping in to assist with various administrative tasks as needed.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Updated reports, managed accounts, and generated reports for company database.
  • Enhanced employee morale through recognition programs, fostering a positive work environment that encouraged collaboration and teamwork.
  • Facilitated weekly staff meetings to discuss ongoing projects, address concerns, and share updates from various departments within the organization.
  • Assisted with recruitment efforts by screening resumes, scheduling interviews, and conducting reference checks for potential hires.

Retail Sales Associate

Wow Mobile Boutique
05.2020 - 06.2021
  • Greeted customers and helped with product questions, selections, and purchases.
  • Completed Transactions in an efficient manner while providing excellent customer service.
  • Used Product knowledge to suggest items to match clients needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Created price tags and merchandise signs for new items.
  • Opened and closed cash registers by counting money,separating charge slips and balancing drawers.
  • Followed company policies, rules and procedures to promote company goals and maintain safety.

Education

Graduate Certificate - Information Systems Business Analysis + IBM

Northern College Of Applied Arts And Technology
Pures Toronto
05.2021

Bachelor of Technology - Electronics And Communication Engineering

Guru Tegh Bahadur Institute Of Technology
New Delhi
08.2019

Skills

  • Deadline-oriented
  • Workload prioritization
  • Office Management
  • Operations Management
  • Data Analysis and Modeling
  • Staff Development and Training
  • Customer Service
  • Multitasking and Organization

Languages

English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual

Timeline

Administrative Supervisor

Day & Ross Freight
07.2021 - Current

Retail Sales Associate

Wow Mobile Boutique
05.2020 - 06.2021

Graduate Certificate - Information Systems Business Analysis + IBM

Northern College Of Applied Arts And Technology

Bachelor of Technology - Electronics And Communication Engineering

Guru Tegh Bahadur Institute Of Technology

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Prabhdeep Singh