Summary
Overview
Work History
Education
Skills
Websites
References
Languages
Timeline
Generic

Suruj (Sue) Chand

Surrey,BC

Summary

A dedicated Administrative Supervisor at Public Health with Fraser Health Authority since Feb 2023. Experience in overseeing daily operations, managing staff, and implementing efficient administrative processes. Highly skilled in staff development, conflict resolution, and time management, resulting in increased productivity and streamlined workflows. Adept at fostering a positive and collaborative work environment, with proven ability to multitask and handle complex tasks with accuracy and professionalism. A meticulous Medical Office Manager for 18+ years. Trained office team including Physicians on the updated versions of the EMR, and the clinic workflow with the ever-changing procedures and adaptation. Possess the ability to navigate personalities and social circumstances, knowing when to adjust communication styles to meet the emotional state or cultural climate of the dynamics within a practice team. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

19
19
years of professional experience

Work History

Administrative Supervisor

Langley Public Health
02.2023 - Current
  • Assisting with the development of short and long-term plans for capital needs by collating and prioritizing requests for space, furniture, and/or equipment
  • Monitoring expenditures for designated area by comparing actual and budgeted expenditures, identifies and analyzes variances and anomalies, and following up on variances
  • Overseeing daily operations of office (s) and the delivery of administrative support services
  • Supervising designated staff by performing duties such as coordinating and monitoring work assignments and work flow for a variety of functions to meet departmental needs, determining work priorities and allocating work accordingly
  • Performing payroll functions as required such as maintaining time keeping and attendance records, responding to employee inquiries related payroll in Meditech and ESP
  • Maintaining administrative and/or program staff work schedules as required including scheduling and monitoring leaves, coordinating vacation schedules, pre-approving and tracking extended leave requests and monitoring leave entitlements
  • Resolving staffing problems as required
  • Supporting recruitment and selection of administrative staff by performing duties such as reviewing applications, developing interview questions, participating on interview panels, and conducting reference checks
  • Coordinating office/workspace moves by working closely with the appropriate Managers and staff, identifying and organizing all components of the move; ensuring that office requirements are met
  • Providing administrative/clerical support to programs by performing duties such as developing and maintaining record keeping/filing systems, screening and prioritizing incoming mail, managing schedules, arranging meetings, taking minutes, composing correspondence and coordinating services according to priorities
  • Monitoring maintenance of facility and its equipment by consulting with users regarding requirements, contacting suppliers to obtain information such as price, source of supply, delivery date, and informing users
  • Arranging on-going building maintenance and repairs as required
  • Maintains building security by monitoring key/access card distribution, ensuring staff and outside agencies are aware of alarm system and security procedures
  • Liaising with computer technical support services to ensure timely servicing of computer equipment, providing informal training to department staff on use of equipment and software and acting as a resource
  • Requesting access for N and M drive for all staff
  • Tech refresh for unit
  • Solved day to day technical issues, e.g., Monitors not working, phone issues, etc
  • Answering inquiries and addressing issues by telephone and in person from a variety of sources such as clients, doctor's offices, WorkSafe BC, staff, and public
  • Participating in meetings or on committees on behalf of the program
  • Was Co-Chair for the JOHSC committee
  • Created Emergency Evacuation Plan for Langley Public Health, conducted Fire Drills and created procedures for Codes White, Silver and Red
  • Performing other related duties as required by the unit
  • Reducing cost and going green by printing resources with QRGs instead of full documents, on Infection control vinyl papers, especially for Health link files and other materials which can be shared and reused.

Medical Office Manager/MOA

Lark Medical Services Inc.
03.2005 - 03.2023
  • Excellent skills in training and educating the staff and physicians in using the EMR (Wolfe) and aided in creating and updating dashboards, cleaning the inactive patients from the doctor’s portfolios, creating documents for smart forms like doctor’s notes, immigration letters, etc.; templates for chronic disease management, creating macros in the EMR for doctors to aid in charting
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs Reviewed and sent medical records to other physicians and other third parties (lawyers, ICBC, etc
  • Upon request Entered procedure codes and diagnostic codes into the medical billing software In office diagnostic tests such as pregnancy tests and urine tests for infections
  • Accommodating patients by scheduling appointments, recalling for abnormal test results, referrals and follow up appointments
  • Establishing relationships with managed care organizations, area hospitals and insurance companies to expedite getting results or appointments and payments, and resolve other issues Directed patients to exam rooms, fielded questions and prepared for physician examinations Developed policies and procedures for effective practice management Managing 5-8 employees with various personalities and from different cultures for a multi- physician practice Communicating effectively with staff member, physicians and patients, employing active listening and interpersonal skills Overseeing day-to-day business and clinical activities by establishing goals, objectives, standards of performance and policies and procedures Created and implemented organizational policies and procedures Recruited, hired, and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees

Health Unit Aide

North Surrey Public Health
04.2021 - 01.2023
  • Setting up immunization clinics; maintaining supply of biologicals by monitoring stock levels, compiling biological/drug orders for clinics and general practitioners, distributing biologicals, lab supplies and pamphlets, and ensuring refrigeration and transport temperatures are maintained
  • Excellent knowledge of childhood vaccinations and educating the clinics of general physicians in the storage and transportation of vaccines, how to get the health files for them, how to maintain their stock and dealing with the returns
  • Maintaining inventories of supplies and equipment by performing duties such as monitoring inventory levels, identifying requirements, processing orders, and receiving, verifying, documenting, distributing, and storing shipments
  • Performing work processing and data entry functions such as correspondence for standard responses, as required
  • Member of the JOHS committee and co-chair – preparing for the monthly meetings, taking down minutes and taking appropriate actions to the pending issues.

Medical Office Assistant

Newton Urgent & Primary Care Centre
10.2020 - 04.2021
  • Providing reception services by performing duties such as operating a multi-line switchboard or phone, registering new patients, booking appointments, following up on physician/nurse practitioner orders regarding referrals and diagnostic tests, interdisciplinary team members orders, answering /directing incoming calls for staff, taking messages, answering routine inquiries and providing information of general nature regarding the centre, receiving visitors, and referring to appropriate areas
  • Contacting other hospitals/organizations to obtain information as required
  • Providing administrative duties such as preparing correspondence, reports and documents from handwritten draft, general instruction or transcribing, inputting client information, and maintaining a register utilizing various software and systems
  • Prepared various informational/resource packages by designing, updating, photocopying and collating packages/brochures for distribution to the patient and/or family Collecting data from various sources, entering data into computerized systems and ensuring data is kept up to date
  • Gathering, compiling and retrieving information as required and printing related reports
  • Liaising with staff of health care and social service organizations, as well as general practitioner’s offices to provide program-related information
  • Setting up and maintaining the client and administrative filing system, according to policies and procedures designed to protect confidentiality, for a variety of records such as correspondence, reports, minutes, and directories by performing duties such as creating and labelling files, developing forms, indexing materials and filing.

Peer Mentor for Wolfe EMR

Practice Support Program
01.2021 - 03.2021
  • Mentoring physicians and clinic staff with implementation of features within their EMR
  • Educating and supporting clinics with good clinic practices and workflow
  • Supporting clinics with time management and patient interactions
  • Excellent communication with PSP leads to understand the clinic needs and then supporting the clinic as requested.

Medical Office Manager/MOA

Ellwood Medical Clinic
09.2008 - 09.2016
  • Same job description as Lark Medical Services Inc.

Education

Medical Office Assistant Diploma -

Vancouver Career College
01.2005

Business Studies Diploma - undefined

Fiji Institute of Technology
12.1989

High School Diploma - undefined

Fiji
06.1988

Skills

  • Task Delegation
  • Cross-Functional Teamwork
  • Office Management
  • Training and coaching
  • Deadline-oriented
  • Organizational Leadership
  • Operations Management
  • Workload prioritization
  • Payroll and budgeting
  • Records Management
  • Workflow Optimization
  • Meeting Coordination
  • Scheduling and Planning
  • Policy and procedure modification
  • Document Management
  • Records Maintenance
  • Database Administration
  • Work Prioritization
  • Office Administration
  • Scheduling and calendar management
  • Compliance Monitoring

Websites

References

Upon request

Languages

English
Full Professional
Fiji
Native or Bilingual
Hindi
Full Professional
Punjabi
Limited Working

Timeline

Administrative Supervisor

Langley Public Health
02.2023 - Current

Health Unit Aide

North Surrey Public Health
04.2021 - 01.2023

Peer Mentor for Wolfe EMR

Practice Support Program
01.2021 - 03.2021

Medical Office Assistant

Newton Urgent & Primary Care Centre
10.2020 - 04.2021

Medical Office Manager/MOA

Ellwood Medical Clinic
09.2008 - 09.2016

Medical Office Manager/MOA

Lark Medical Services Inc.
03.2005 - 03.2023

Medical Office Assistant Diploma -

Vancouver Career College

Business Studies Diploma - undefined

Fiji Institute of Technology

High School Diploma - undefined

Fiji

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Suruj (Sue) Chand