Prabh Kaur
Saskatoon,SK
Summary
Management graduate with extensive knowledge of customer service. Highly adaptive and effective in resolving guest conflicts. Strong command of oral and written communication skills. Excels in delivering exceptional service and ensuring customer satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Lead Guest Service Agent/Receptionist
Park Town Hotel
Saskatoon, SK
05.2023 - Current
- Greeted guests with a friendly and welcoming attitude.
- Answered inquiries about hotel services, facilities and local attractions.
- Registered guests into the computer system accurately and efficiently.
- Assisted in resolving customer complaints in a courteous and professional manner.
- Mentored hires to acclimate quickly.
Front Desk Receptionist
Days Inn
Saskatoon, SK
01.2023 - 05.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Supervisor
Dairy Queen
Saskatoon, SK
01.2022 - 05.2023
- Coordinated and assisted in training employees; ensured that staff training met and exceeded the minimum levels set forth by the senior management
- Monitored and evaluated staff performance, provided learning or coaching opportunities, and executed corrective actions
- Trained and guided newly hired staff members on administrative processes, work and operation instructions, and procedures to facilitate consistent and seamless company operations
Administrative Assistant
Khaira Transport
Saskatoon
02.2021 - 01.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
Hotel And Restaurant Management - Hospitality
Saskatchewan Polytechnic
Saskatoon05.2023
Skills
- Hospitality Services
- Guest Service and Assistance
- Effective Planning
- Registration Management
- Account Inquiries
Languages
English
Full Professional
Additional Information
REFERENCES-:
Mc Lennan Alana: mclennanal@saskpolytech.ca
Gurpreet bhangu : Bhangu@outlook.ca
Certification
CERTIFICATIONS-
1.HEALTH AND SAFETY LEADERSHIP
2.FOOD SAFETY WHIMS
3. SERVE IT RIGHT
Health and safety leadership certificate
Health and safety leadership certificate by service of hospitality
Timeline
Lead Guest Service Agent/Receptionist
Park Town Hotel
05.2023 - Current
Front Desk Receptionist
Days Inn
01.2023 - 05.2023
Supervisor
Dairy Queen
01.2022 - 05.2023
Administrative Assistant
Khaira Transport
02.2021 - 01.2022
Hotel And Restaurant Management - Hospitality
Saskatchewan Polytechnic