Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Amisha Poudel

Madi-3, Basantapur,Chitwan,Bagmati,

Summary

Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful [Type] setting.

Overview

2
2
years of professional experience

Work History

Front Desk Associate

Hotel Presidency
10.2021 - Current
  • Enhanced guest satisfaction by promptly addressing inquiries and providing accurate information.
  • Streamlined check-in and check-out processes for improved efficiency and reduced wait times.
  • Resolved guest issues effectively, ensuring a positive customer experience.
  • Handled high-pressure situations calmly, maintaining professionalism at all times.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Coordinated with various departments to address guest requests or concerns efficiently.
  • Used internal software to process reservations, check-ins and check-outs.

Education

High School Diploma -

Madi Multiple Campus
Madi-3, Basantapur, Chitwan
09.2021

Skills

  • Hospitality Services
  • Multi-Line Phone Systems
  • Information Protection
  • Office Administration
  • Word Processing
  • Registration
  • Problem-Solving Skills
  • Business Administration

Languages

English
Full Professional

Timeline

Front Desk Associate

Hotel Presidency
10.2021 - Current

High School Diploma -

Madi Multiple Campus

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Amisha Poudel