Summary
Overview
Work History
Education
Skills
Timeline
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Amber Eady

Menifee,California

Summary

Proven hospitality professional with a track record of enhancing guest experiences at Walt Disney Travel Co Inc., Staybridge Suites and Embassy Suites. Friendly and approachable, with ability to make guests feel welcome and valued. Expert in travel coordination and customer service, adept at problem-solving and building strong relationships. Demonstrated ability to improve guest satisfaction and retention through exceptional guest relations and front office support. Committed to creating positive and efficient environment that enhances guest satisfaction and operational success.

Overview

22
22
years of professional experience

Work History

Front Desk Associate

Staybridge Suites
06.2021 - Current
  • Handled high-pressure situations calmly, maintaining professionalism at all times.
  • Organized front desk area to maintain a professional and welcoming appearance for guests.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Run downtime, guest arrival and high balance reports
  • Lead for “The Social,” an exclusive Staybridge feature serving guests alcoholic and non-alcoholic beverages Monday thru Wednesday from 5:30pm-7:30pm

Reservation Sales Agent

Walt Disney Travel Co Inc
10.2009 - 09.2015
  • Developed and maintained strong relationships with clients to ensure repeat bookings and referrals.
  • Stayed up-to-date on industry trends, changes in regulations, and emerging destinations to better serve clients'' needs.
  • Assist Guest in planning one of a kind Disney experience specific to their needs.
  • Provide friendly, patient, and knowledgeable suggestions while instilling confidence in upcoming travel plans.
  • Create, modify, and cancel reservations.
  • Book airfare, transportation, dining, and local area attractions.

Sales Administrative Assistant

Embassy Suites
06.2007 - 01.2009
  • Created and maintained reports, documents, and presentations to assist with administrative support.
  • Provided administrative support to Sales and Catering Team.
  • Prepare hotel rooms to be “show ready” for Clients.
  • Design and order Client gifts.

Front Desk Associate

Embassy Suites
02.2003 - 06.2007
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Resolved guest issues effectively, ensuring a positive customer experience.
  • Developed strong rapport with returning guests through attentive service and personalized interactions.
  • Run CMR Report to assure our Hilton Honors Members and frequent guests needs are met.
  • Work directly with Sales Department, Kitchen, Housekeeping Staff, creating good relationships.

Education

Some College (No Degree) - Hospitality & Tourism

Golden West College
Huntington Beach, CA

High School Diploma -

Bolsa Grande High School
Westminster, CA
06-1999

Skills

  • High level customer service
  • Listening skills
  • Guest relations
  • Credit card handling
  • Drawer balancing
  • Problem-solving skills
  • Front office support
  • Hospitality services
  • Hospitality best practices
  • Travel coordination
  • Reservations

Timeline

Front Desk Associate

Staybridge Suites
06.2021 - Current

Reservation Sales Agent

Walt Disney Travel Co Inc
10.2009 - 09.2015

Sales Administrative Assistant

Embassy Suites
06.2007 - 01.2009

Front Desk Associate

Embassy Suites
02.2003 - 06.2007

Some College (No Degree) - Hospitality & Tourism

Golden West College

High School Diploma -

Bolsa Grande High School

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Amber Eady