Portia Deveaux
HR Professional
Dartmouth,NS
Summary
Hardworking retail professional with positive, upbeat nature and enthusiasm for improving guest experience. Energetic professional and multitasker with knack for engaging customers during transactions, quickly bagging merchandise and help with special needs. Adaptable team player with flexible schedule and eagerness to meet demands of thriving retail business.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Office Coordinator
Canadian Recycling
05.2023 - 08.2023
- Greeted customers with prompt and friendly service
- Processed cash register transactions on POS and provided correct change
- Maintained high customer satisfaction levels by going the extra mile to personalize service
- Balanced cash drawers at shift beginning and end.
Cashier
Walmart Superstore
08.2021 - 06.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Retail Store Manager
OR Services Ltd
09.2008 - 12.2020
- Created and implemented innovative business strategies to drive record sales growth
- Addressed customer service issues with detailed and timely responses to escalated complaints
- Set performance expectations for employees and implemented improvement plans to reach targets
- Delegated assignments to meet coverage needs and maintain store standards
- Monitored store inventory levels and ordered new equipment to prevent shortages.
Education
Bachelor of Commerce Human Resource & Industrial Relations -
Saint Mary's University
Halifax, Canada11.2024
Associate of Arts, Business Administration -
Bahamas Institute of Business & Technology
Nassau, Bahamas12.2019
Skills
- Inventory control
- POS system operations
- Customer service excellence
- Training and development
- Retail operations
- Team building & leadership
- Improve performance
- Oversee administrative functions
- Scheduling
Certification
Customer Service
Human Resource Management
Accomplishments
Shell Retailer of the year!
Timeline
Office Coordinator
Canadian Recycling
05.2023 - 08.2023
Cashier
Walmart Superstore
08.2021 - 06.2022
Retail Store Manager
OR Services Ltd
09.2008 - 12.2020
Bachelor of Commerce Human Resource & Industrial Relations -
Saint Mary's University
Associate of Arts, Business Administration -
Bahamas Institute of Business & Technology
Customer Service
Human Resource Management
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