Ahmed Al-sahlany
Toronto
Summary
Effective Scheduling Coordinator versed in planning and coordinating workflow, excelling in delivery coordination and client communication. Enhanced operational efficiency by proactively resolving scheduling conflicts and fostering strong team collaboration. Skilled in documentation and reporting, process optimization, and ensuring accurate data management to support business objectives.
Overview
6
6
years of professional experience
Work History
Scheduling Coordinator
Canadian Appliance Recycling Enterprise (C.A.R.E)
01.2023 - 10.2024
- Worked with manager and supervisor to plan and coordinate delivery and pickup schedules.
- Developed strong working relationships with management, executive, and delivery team through effective scheduling and communication skills.
- Generated reports and tracked data to monitor operational priorities and scheduling.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
Customer Sales Representative
Best Buy
04.2020 - 02.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
- Assisted call-in customers with questions and orders.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Described product highlights and benefits to help guide purchasing decisions.
Customer Service Representative
Chapters Indigo
03.2019 - 11.2019
- Responded to customer requests for products, services, and company information.
- Promptly responded to inquiries and requests from prospective customers.
- Cross-trained and backed up other customer service managers.
- Conduct inventory cycle counts, replenish stock, manage product returns, shelve products, and receive and process incoming store merchandise.
- Maintained up-to-date knowledge of product and service changes.
Education
Bachelor of Arts - Cinema Studies
University of Toronto
Toronto, None04-2027
Skills
- Calendar coordination
- Customer engagement and support
- Documentation and reporting
- Task delegation
- Client Communication
- Deadline oriented
- Teamwork and collaboration
- Data entry
- Inter-department management
Accomplishments
- Resolved technical issues in the customer database, enhancing data accuracy and streamlining delivery operations.
- Led departmental operations, eliminating delivery backlogs and streamlining scheduling processes, resulting in improved on-time performance and workflow efficiency.
- Consistently handled over 40 customer inquiries per day while maintaining high satisfaction and response time standards.
- Facilitated weekly discussions with corporate and government representatives to align objectives, address product rollouts, and support ongoing projects.
Languages
English
Native or Bilingual
Arabic
Limited Working
Interests
- Rugby
- Photography and Video Editing
- Historical Exploration
- Fictional Writing
- Gardening
Timeline
Scheduling Coordinator
Canadian Appliance Recycling Enterprise (C.A.R.E)
01.2023 - 10.2024
Customer Sales Representative
Best Buy
04.2020 - 02.2022
Customer Service Representative
Chapters Indigo
03.2019 - 11.2019
Bachelor of Arts - Cinema Studies
University of Toronto
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