Pooya Kaviani
Burnaby,BC
Summary
Adept Technical Services Supervisor with a proven track record at my company, I excel in delivering top-notch customer support and hardware maintenance. Trained by LG and Huawei, my expertise in mobile technology and knack for fast learning has significantly enhanced customer satisfaction. My ability to multitask and resolve complex issues underlines my hardworking and ambitious nature.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Technical Services Supervisor
Maadiran
08.2021 - 06.2024
- Delivered presentations on technical topics at conferences and seminars, showcasing the company''s expertise in the field.
- Communicating all relations with LG and Huawei company
- Training repairing method to all technicians in country
- Increased customer satisfaction rates by providing timely and effective solutions to technical problems.
Mobile Technician
Maadiran
04.2014 - 08.2021
- Delivered exceptional customer service through clear communication and empathy during challenging situations.
- trained in LG Electronics in dubai and Huawei company in Tehran
- Expanded expertise by staying current on emerging trends in mobile technology and repair techniques.
- Developed customized solutions when standard fixes were insufficient, showcasing adaptability in problem-solving capabilities.
Education
Bachelor of Electrical Engineering - Control Field - Engineering
Islamic Azad University
Iran10.2011
Skills
- Customer Support
- Hardware maintenance
- Fast learner
- Hardworking & ambitious
- Trainer & multi tasking
- On time & working well under pressure
- Experience in cellphone sales
Languages
English
Professional Working
Accomplishments
Three times got the best employee of
the year in company
Certification
- Technician Certificate from Huawei company
- Technician Certificate for Laptop from Huawei company
- LG training certificate
Timeline
Technical Services Supervisor
Maadiran
08.2021 - 06.2024
Mobile Technician
Maadiran
04.2014 - 08.2021
Bachelor of Electrical Engineering - Control Field - Engineering
Islamic Azad University
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