Jen Parizeau
Sarnia
Summary
Thrived in fast-paced technical environment, developing strong leadership and problem-solving skills. Excelled in managing technical operations and team coordination, ensuring seamless service delivery. Looking to transition into new field, leveraging these skills in diverse and challenging settings.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Technical Services Supervisor
Staples
02.2023 - 01.2025
- Recognized trends in the industry by maintaining an awareness of emerging technologies and incorporating relevant innovations into company processes when applicable.
- Streamlined ticketing system used to track client requests, enhancing efficiency and allowing for better allocation of resources.
- Facilitated knowledge sharing among team members by organizing regular meetings where best practices could be discussed.
- Improved technical service efficiency by streamlining processes and implementing new technologies.
Repair Depot Manager
Staples
01.2020 - 02.2023
- Ensured compliance with company policies, safety regulations, and industry best practices.
- Tracked and reported both individual and department productivity, quality and staffing levels and reported progress and concerns.
- Coached, developed and trained current team members to reach business metrics.
- Implemented quality control measures to maintain high standards for product handling and storage conditions within the depot.
Computer Repair Technician
Staples
10.2017 - 01.2020
- Disassembled computers to perform diagnostics and check for repair needs.
- Enhanced customer satisfaction by providing timely and efficient computer repair services.
- Updated and installed new software on desktop and laptop computers to maintain latest technology.
- Regularly communicated with clients to provide status updates on ongoing repairs, maintaining transparency and building trust in our services.
Radio Communications Specialist
Spectrum Communications
09.2015 - 09.2017
- Reduced downtime due to technical issues by creating preventative maintenance schedules for all essential communication systems and devices.
- Conducted site surveys to determine optimal locations for radio equipment installations.
- Improved radio communication efficiency by implementing advanced technological solutions.
- Optimized signal quality with regular testing of communication systems and devices.
Broadband Wireless Technician
Electrobyte Technologies
09.2011 - 08.2015
- Increased network efficiency by performing regular maintenance and troubleshooting on wireless systems.
- Assisted in the development of training materials for other technicians to improve overall team knowledge and expertise.
- Enhanced customer satisfaction by providing timely and effective technical support for wireless devices.
- Ensured compliance with industry standards, keeping up-to-date on the latest advancements in wireless technology.
Education
A+ Certified -
CompTIA
Computer Systems Technician - Information Technology
Lambton College
Sarnia, ON09-2007
Skills
- Customer support
- Incident management
- Hardware maintenance
- Asset management
- Service level agreements
- Attention to detail
- Problem-solving abilities
Certification
High angle rescue training
Scissor and Aerial boomlift training
Apple Certified
A+ Certified
Working at Heights
Basic Safety and WHIMIS Training
Timeline
Technical Services Supervisor
Staples
02.2023 - 01.2025
Repair Depot Manager
Staples
01.2020 - 02.2023
Computer Repair Technician
Staples
10.2017 - 01.2020
Radio Communications Specialist
Spectrum Communications
09.2015 - 09.2017
Broadband Wireless Technician
Electrobyte Technologies
09.2011 - 08.2015
High angle rescue training
Scissor and Aerial boomlift training
Apple Certified
A+ Certified
Working at Heights
Basic Safety and WHIMIS Training
A+ Certified -
CompTIA
Computer Systems Technician - Information Technology
Lambton College
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