Pooja Vasoya
Yorkton,Canada
Summary
Detail-oriented and analytical, with solid foundation in accounting principles and best practices. Possesses strong proficiency in financial data analysis and budget management, along with advanced Excel skills. Capable of contributing to accurate financial reporting and supporting efficient financial operations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
Winners
06.2024 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join membership programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
Customer Service Representative
Eclipse
09.2023 - 05.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Assistant Accountant
Mahesh Twisto Tech Pvt. Ltd.
12.2020 - 02.2023
- Maintained detailed financial records of accounts receivable and payable status and bank reconciliations.
- Assisted with monthly and quarterly income statements, balance sheets and cash flow reports to inform decision-makers.
- Reviewed general ledger entries and assessed accuracy.
- Assisted with timely month-end closing procedures, resulting in accurate financial reporting.
- Assisted in the implementation of new accounting software, leading to more efficient workflows and reduced manual input errors.
Education
MBA - Accounting And Finance
SH Gajera MBA College
Gujarat08.2020
BBA - Accounting And Finance
MKB University
Gujarat05.2018
Skills
- Teamwork
- Reliability and punctuality
- FLUENT IN English, Hindi and Gujarati
- Problem-solving abilities
- Adaptability
- Customer relations management
- Multitasking Abilities
- Positive and professional
Accomplishments
- Achieved 95% accuracy in monthly reconciliation, saving $10k annually.
Certification
CIFC/ IFSC Canada
References
Available upon request.
Credentials
CIFC, MBA
Languages
English
Full Professional
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Timeline
Retail Sales Associate
Winners
06.2024 - Current
Customer Service Representative
Eclipse
09.2023 - 05.2024
Assistant Accountant
Mahesh Twisto Tech Pvt. Ltd.
12.2020 - 02.2023
MBA - Accounting And Finance
SH Gajera MBA College
BBA - Accounting And Finance
MKB University
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