Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Pooja Maghnani

Toronto,ON

Summary

Recent MBA graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Associate and Bookkeeper

Safeway
Vancouver, BC
05.2022 - 01.2024
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Ensured that all food items were stored at appropriate temperatures according to health code standards. Cleaned work areas regularly to maintain hygiene standards established by the company.
  • Demonstrated excellent communication skills in resolving product and consumer complaints. Developed strong customer relationships to encourage repeat business.
  • • Communicate in various departments and made sure that customer is fully satisfied.
  • • Handled/ Returns/ Warranties Coordinating with various teams and documentation is properly handled.

Assistant Manager

Kotak Securities
India
03.2021 - 10.2021
  • Supported client with financial analysis, budget management and operational cost control.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Researched and evaluated various investments, such as stocks, bonds, mutual funds, exchange-traded funds, commodities, options, futures contracts.

Intern

CM REALTY
India
05.2020 - 02.2021
  • Discussed financial needs and goals to present investment options aligned with clients' financial status.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Provided accurate information regarding fees, commissions, regulations., related to financial services.

Sales and Marketing Manager

Lakhani Builder , Pvt Ltd.
, India
10.2019 - 04.2020
  • Establish and meet monthly targets to guarantee steady profit growth.
  • Successfully interacted with a wide range of people, encouraging customer satisfaction and making necessary recommendations.
  • Coordinated with marketing team to create effective campaigns for products or services.
  • Designed and produced collateral materials such as brochures, flyers, newsletters and other promotional items.

Business Support Officer

Cams
Belapur, India
07.2019 - 10.2019
  • Maintained calendars and Excel files up-to-date for client follow-ups and questions
  • Demonstrated the use of advanced formulas and functions within Excel, such as VLOOKUP, SUMIFS, COUNTIFS.
  • Developed presentations for internal staff meetings using Microsoft Office Suite applications.
  • Prepared reports for senior management regarding the progress of accounts under management and any changes that may be needed based on changing market conditions or client objectives.

Education

MBA - Marketing Management

University Canada West
Vancouver, BC
10.2023

Bachelors of Management Studies ( BMS) - Human Resource Management

South India Education Society ( SIES)
India
10.2019

Skills

  • Teamwork and Collaboration
  • An understanding of SAP
  • Complex Problem-Solving
  • Time Management and Multitasking
  • Creative Thinking
  • Excellent Communication skills with attention to details
  • Fluent at email communication and Microsoft Office

Certification

  • Social Media - Stukent -

Issued Feb 2023 - Expires Feb 2025

  • Introduction to Data Studio - Google

Issued Feb 2023 - Expires Feb 2026

  • Google Analytics - Google

Issued Apr 2023 - Expires Apr 2024

  • Certified Content Marketing Specialist - Hubspot Academy

Issued Jun 2023 - Expires Jul 2025

  • Twilio Essentials Unit 3: All Together Now - LinkedIn https://www.linkedin.com/learning/certificates/002f1c7407ba12bc87840fdbd263c5cd4
  • Twilio Essentials Unit 2: Programmable Voice - LinkedIn https://www.linkedin.com/learning/certificates/dc472a0ecd072c8027f3efa6efa3a4df6
  • Twilio Essentials Unit 1: Introducing Twilio and Programmable Messaging LinkedIn https://www.linkedin.com/learning/certificates/a12d9d8a4292d59f12d4038de3ff4692e

References

References available upon request.

Timeline

Customer Service Associate and Bookkeeper

Safeway
05.2022 - 01.2024

Assistant Manager

Kotak Securities
03.2021 - 10.2021

Intern

CM REALTY
05.2020 - 02.2021

Sales and Marketing Manager

Lakhani Builder , Pvt Ltd.
10.2019 - 04.2020

Business Support Officer

Cams
07.2019 - 10.2019

MBA - Marketing Management

University Canada West

Bachelors of Management Studies ( BMS) - Human Resource Management

South India Education Society ( SIES)

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Pooja Maghnani