Pooja Jaura
Kitchener,Canada
Summary
Management professional with extensive experience in Enterprise Mobility, specializing in customer relationship management and organizational efficiency. Successfully resolved over 100 inquiries daily, achieving a 98% customer satisfaction rating. Proficient in Microsoft Office Suite, utilizing strong leadership skills to improve team performance and operational outcomes.
Overview
8
8
years of professional experience
Work History
Management Assistant
Enterprise Mobility
Waterloo, ON
05.2023 - Current
- Fostered strong relationships with clients by providing exceptional customer service during interactions both in-person and via phone or email correspondence by professional communication.
- Leveraged strong organizational skills to maintain accurate records, inventory management to report fleet usage trends and supported management with periodic reporting on rental activity and performance.
- Supported executive staff by managing schedules, plan for fleet management and determined branch's automotive needs to assess how automotive decisions affect operations.
- Contributed to a positive work environment with excellent interpersonal and communication skills. Resolved 100+ customer inquires daily with 98% satisfaction rating.
- Ensured all rental agreements comply with company's policies and legal requirements and managed claims for damages or incidents in collaboration with insurance providers.
- Reviewed and processed insurance claims and maintained accurate and detailed records.
Management Trainee
Enterprise mobility
Waterloo, ON
05.2022 - 04.2023
- Performed administrative tasks such as data entry, documentation for logistic operations.
- Answered and directed high-volume phone calls and emails, ensuring prompt and professional communication with clients and vendors.
- Ensured confidential handling of documents, contracts and internal communication.
- Delivered exceptional customer service to clients by handling reservations , resolving complaints , and managing vehicle rental and returns.
- Learned full scope of branch operations including fleet management , sales , marketing and P&L responsibilities.
Restaurant Manager
Mary Brown's Chicken & Taters
Guelph, ON
04.2019 - 04.2022
- Managed daily operations to ensure a high level of efficiency, accuracy, consistency, and quality in both food and service.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Trained new hires , ensuring 100% compliance with service standards during probation periods.
- Increased sales during off-peak hours by creating and promoting special offers.
Restaurant Supervisor
Mary Brown's Chicken & Taters
Kitchener
01.2018 - 03.2019
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Monitored health and safety standards to maintain a clean, safe working environment.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
Education
Post-Graduation Diploma - Embedded System And Developments
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON04.2019
Bachelor's of Engineering - Electrical, Electronics And Communications Engineering
Punjab Technical University
Punjab08.2014
Skills
- Excellent communication Skills
- Problem-solving and Conflict Resolution
- Microsoft Office Suite (excel, outlook, word)
- Proficiency in English, Hindi and Punjabi
- Leadership and People Management
- Sales and Marketing
- Customer relationship management
- Organizational skills
- Multitasking & prioritization
- Data entry
Languages
English - Native or Bilingual, Hindi - Native or Bilingual
Accomplishments
- Achieved highest customer service rating
- Trained and mentored 4 new team members, helping them reach full productivity within 60 days.
- Recognised as “Top Performer” for 6 consecutive times among 100 employees.
References
References available upon request.
Timeline
Management Assistant
Enterprise Mobility
05.2023 - Current
Management Trainee
Enterprise mobility
05.2022 - 04.2023
Restaurant Manager
Mary Brown's Chicken & Taters
04.2019 - 04.2022
Restaurant Supervisor
Mary Brown's Chicken & Taters
01.2018 - 03.2019
Post-Graduation Diploma - Embedded System And Developments
Conestoga College Institute of Technology And Advanced Learning
Bachelor's of Engineering - Electrical, Electronics And Communications Engineering
Punjab Technical University