Pooja Jaura
Kitchener
Summary
Dynamic leader with a proven track record at Enterprise Mobility and Mary Brown's Chicken & Taters, enhancing operational efficiency and customer satisfaction. Expert in relationship building and organizational skills, I spearheaded initiatives that significantly increased sales. Skilled in bilingual communication, my leadership ensures team cohesion and stellar service delivery.
Overview
7
7
years of professional experience
Work History
Management Assistant
Enterprise Mobility
05.2022 - Current
- Fostered strong relationships with clients by providing exceptional customer service during interactions both in-person and via phone or email correspondence.
- Leveraged strong organizational skills to maintain accurate records, inventory management to report fleet usage trends and supported management with periodic reporting on rental activity and performance.
- Supported executive staff by managing schedules, plan for fleet management and determined branch's automotive needs to assess how automotive decisions affect operations.
- Contributed to a positive work environment with excellent interpersonal skills and an ability to resolve conflicts effectively when necessary.
- Ensured all rental agreements comply with company's policies and legal requirements and managed claims for damages or incidents in collaboration with insurance providers.
- Conducted market research to identify growth opportunities, informing strategic decision-making processes.
Restaurant Manager
Mary Brown's Chicken & Taters
04.2019 - 04.2022
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Increased sales during off-peak hours by creating and promoting special offers.
Restaurant Supervisor
Mary Brown's Chicken & Taters
01.2018 - 03.2019
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Monitored health and safety standards to maintain a clean, safe working environment.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
Education
Post-Graduation Diploma - Embedded System And Developments
Conestoga College Institute of Technology And Advanced Learning
Kitchener, None04-2019
Bachelor's of Engineering - Electrical, Electronics And Communications Engineering
Punjab Technical University
Punjab08-2014
Skills
- Excellent communication Skills
- Problem-solving and Conflict Resolution
- Teamwork and collaboration
- Proficiency in English, Hindi and Punjabi
- Leadership and People Management
- Sales and Marketing
- Relationship Building
- Organizational skills
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Accomplishments
6 times Elite Performance Award Winner
Timeline
Management Assistant
Enterprise Mobility
05.2022 - Current
Restaurant Manager
Mary Brown's Chicken & Taters
04.2019 - 04.2022
Restaurant Supervisor
Mary Brown's Chicken & Taters
01.2018 - 03.2019
Post-Graduation Diploma - Embedded System And Developments
Conestoga College Institute of Technology And Advanced Learning
Bachelor's of Engineering - Electrical, Electronics And Communications Engineering
Punjab Technical University
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