Pooja Gill
Prince George,BC
Summary
Dynamic customer service professional with a strong work ethic and proven ability to manage high-stress situations at Countdown Supermarket. Adept at maintaining workplace cleanliness and safety while enhancing customer satisfaction. Skilled in telephone assistance and conflict resolution, fostering loyalty and repeat business through empathetic communication.
Overview
11
11
years of professional experience
Work History
Counter Staff Member
Tim Hortans
04.2025 - Current
- Assisted in inventory management for optimal product availability and minimized waste.
- Enhanced customer satisfaction by providing friendly and efficient service.
- Collaborated with team members to provide seamless service during rush hours.
- Monitored equipment maintenance needs and reported issues promptly for timely repairs or replacements.
Childcare Provider
Private Household
12.2022 - 02.2025
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
Customer Service Representative
Blue Oven Bakery
03.2019 - 03.2022
Customer Service Representative
Countdown Supermarket -Newzealand
09.2014 - 09.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Bartender
Mexican Restaurants-Newzealand
11.2014 - 08.2015
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Education
Bachelor Of Business Administration And Management - Business Administration
NCBT
Newzealand 09.2015
Skills
- Telephone assistance
- Customer service
- Workplace cleanliness
- Maintaining composure
- Facility cleaning
- Expectation management
- Excellent work ethic
- Team player
- Workplace safety
- Safe food handling
Languages
English
Full Professional
Timeline
Counter Staff Member
Tim Hortans
04.2025 - Current
Childcare Provider
Private Household
12.2022 - 02.2025
Customer Service Representative
Blue Oven Bakery
03.2019 - 03.2022
Bartender
Mexican Restaurants-Newzealand
11.2014 - 08.2015
Customer Service Representative
Countdown Supermarket -Newzealand
09.2014 - 09.2016
Bachelor Of Business Administration And Management - Business Administration
NCBT
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