Isabella Tello
Oakland
Summary
Dynamic Leasing Specialist with a proven track record at LHH, adept at tenant issue resolution and lease renewals. Skilled in analyzing leasing reports to identify trends, enhancing occupancy rates while fostering strong tenant relationships. Goal-oriented and committed to exceptional service, ensuring seamless transitions for residents and maximizing rental income.
Experienced with tenant relations and lease negotiations, delivering high tenant satisfaction and successful lease agreements. Utilizes strong communication and negotiation skills to ensure smooth leasing processes. Track record of managing tenant needs and resolving issues efficiently.
Professional leasing consultant prepared to drive occupancy rates and tenant satisfaction. Extensive experience in property management, successfully conducting lease negotiations and resolving tenant issues. Committed to team collaboration and delivering results with flexibility and reliability, proficient in communication and customer service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Leasing Specialist
LHH
02.2024 - 02.2025
- Answered phone calls and emails and responded to questions from prospects quickly and effectively.
- Retained high-quality tenants through proactive relationship-building efforts aimed at addressing their needs before problems arose.
- Managed over 300 leases by preparing for renewals and vacancies and enforced occupancy and payment terms.
- Coordinated move-ins and move-outs, ensuring seamless transitions for both new and departing residents.
- Followed-up with potential accounts and managed daily and weekly marketing and leasing reports.
- Assisted property managers in preparing and analyzing leasing reports for upper management, identifying trends and areas for improvement.
Senior Leasing Consultant
Madison Park Financial
10.2021 - 02.2024
- Maintained detailed records of all leasing transactions, ensuring accurate documentation and adherence to legal requirements.
- Facilitated smooth move-in experiences for new tenants by coordinating unit preparation and providing clear communication throughout the process.
- Managed high volume workload efficiently, prioritizing tasks effectively while consistently meeting deadlines and targets.
- Utilized various advertising channels such as online listings, social media platforms, and print materials to reach target audience effectively.
- Organized successful open house events to showcase available units, attracting potential tenants and increasing community visibility.
- Negotiated favorable lease terms with new and existing tenants, maximizing rental income while maintaining positive relationships.
Sales Consultant
ATT
11.2018 - 06.2022
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
Education
Associate of Science - Business Management
Merritt College
Oakland, CA06-2022
Skills
- Leasing reports
- Tenant issue resolution
- Fair housing policies
- Goal oriented
- Lease renewals
- Property inspections
- Telephone and email etiquette
- Maintaining closing ratios
- Fair housing regulations
- Email communication
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Fair Housing Certification- Various certifying bodies or state agencies.
- Tax Credit Specialist (TCS)- National Center for Housing Management.
- Leading Professional in Ethics and Compliance (LPEC)- Ethics & Compliance Initiative.
- Certified Leasing Professional (CLP) – Manufactured Housing Educational Institute.
- Real Estate Salesperson License - CA Real Estate Commission.
Languages
Spanish
Native or Bilingual
Timeline
Leasing Specialist
LHH
02.2024 - 02.2025
Senior Leasing Consultant
Madison Park Financial
10.2021 - 02.2024
Sales Consultant
ATT
11.2018 - 06.2022
Associate of Science - Business Management
Merritt College
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