Piyushkumar Patel
Calgary,AB
Summary
Resourceful professional in technology support, known for high productivity and efficient task completion. Specialize in network troubleshooting, system configuration, and security protocols management. Excel in problem-solving, communication, and teamwork, using these soft skills to effectively resolve issues and improve network performance.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Computer Network Technician
Fibercomm Communication Ltd.
Calgary, Alberta
06.2023 - Current
- Install, maintain, repair, and troubleshoot LAN, WAN, wireless networks, workstations, servers, routers, network switches, mobile devices, audio-visual, and other peripheral equipment.
- Configure, test, and maintain computer and network hardware, software, operating systems, and other software applications.
- Organize and schedule upgrades and maintenance without deterring clients from completing their work.
- Provide backup and restore tasks and set up specific backup/restore procedures.
- Install, maintain, troubleshoot, and upgrade hardware and software.
- Set up LAN and connections to the internet.
- Implement network traffic and security monitoring software and optimize performance.
- travel to various site locations to resolve issues as required.
- Deliver exceptional customer service.
Sr.Support Executive
Amity Infosoft Pvt. Ltd.
Surat, Gujarat
02.2010 - 12.2022
- Provided technical support to customers, including troubleshooting software and hardware issues. ( Firewall, Antivirus, Switches, Wi-Fi)
- Conducted remote access sessions with customers to diagnose and resolve problems quickly.
- Analyzed trends in customer complaints or requests for information and support services.
- Resolved escalated customer issues by providing professional advice and guidance.
- Verified the accuracy of customer data in system databases before entering it into internal systems.
- Read technical manuals, and attend conferences and seminars to stay up-to-date on hardware and software knowledge.
- Assisted in the design, development, implementation, and maintenance of IT systems and networks.
- Developed training materials for new team members and provided ongoing coaching to ensure successful onboarding.
- Maintained accurate records of all customer interactions using company tracking tools such as Salesforce CRM.
Education
Bachelor of Engineering - Computer
North Maharashtra University
Jalgaon,MH01-2007
Skills
- Network security
- SD-WAN ( Fortinet)
- LAN setup
- WAN configuration
- VPN configuration
- Wireless networking
- Switch configuration
- Data backup management
- Cybersecurity measures
- Troubleshooting skills
- Antivirus Troubleshooting
Certification
- NSE 7 - Fortinet Certified Network Security Architect 08/2021
- NSE 4 - Fortinet Certified Network Security Professional -8/2021
Languages
English
Professional
Hindi
Professional
Gujarati
Native/ Bilingual
Timeline
Computer Network Technician
Fibercomm Communication Ltd.
06.2023 - Current
Sr.Support Executive
Amity Infosoft Pvt. Ltd.
02.2010 - 12.2022
Bachelor of Engineering - Computer
North Maharashtra University
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