Vivek Rathi
Brampton,ON
Summary
Experienced network professional with expertise in managing and troubleshooting complex computer networks. Skilled in network security, hardware configuration, and system optimization. Strong focus on team collaboration and achieving results, ensuring reliable and efficient network operations. Adaptable and dependable, excelling in dynamic environments and addressing changing needs effectively.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Computer Network Technician
Reliable IT Solutions
04.2024 - Current
- Maintain, troubleshoot, and administer local area networks (LANs), wide area networks (WANs), and mainframe networks, ensuring connectivity and optimal performance across all systems.
- Install and configure computer hardware, networking software, operating system software, and various software applications to support network functionality and user needs.
- Monitor system and network performance using master consoles, managing access and ensuring proper use of network resources.
- Provide technical support and troubleshooting services to network users, resolving issues related to hardware, software, and connectivity.
- Perform routine network startup and shutdown processes, maintaining detailed control records for security and operational tracking.
- Conduct regular data backups and oversee disaster recovery operations, ensuring data integrity and business continuity.
- Perform system tests and implement security and quality control measures to safeguard against vulnerabilities and ensure optimal system performance.
- Develop and execute shell scripts or basic scripting tasks to automate repetitive processes and improve efficiency.
- Supervise junior team members, providing guidance and support to ensure project success and adherence to deadlines.
Network Security Engineer
Nets-International Communication Pvt.Ltd
06.2023 - 03.2024
- Configure, test, and maintain LAN/WAN equipment and related services to ensure seamless network operations.
- Identify, diagnose, and resolve network issues to minimize downtime and enhance performance.
- Develop and maintain detailed documentation for all network implementations, ensuring accurate and up-to-date records.
- Provide technical support during pre-sales and post-sales activities, assisting clients with technical solutions.
- Assist in the preparation of technical proposals and deliver solution presentations to stakeholders.
- Manage, update, and secure the network infrastructure by testing and applying vendor security patches.
- Install, configure, maintain, and troubleshoot infrastructure hardware and software to support organizational needs.
- Collaborate on the planning, design, research, and acquisition of new or upgraded hardware and software systems.
- Stay updated with the latest hardware, software, and network technologies to recommend necessary upgrades and modifications.
Network Engineer
Paysys Labs
12.2022 - 06.2023
- Create and maintain comprehensive documentation for implemented network components, procedures, and related configurations to ensure proper record-keeping and process standardization.
- Install, configure, and maintain network cabling, hubs, switches, routers, firewalls, and virtual machines (VMs) to ensure optimal network performance and reliability.
- Manage daily network support and security, ensuring the integrity and protection of the internal network infrastructure.
- Provide Tier 1/2/3 support by troubleshooting and resolving escalated network issues to minimize service degradation or disruptions in connectivity across Data Centers, DR sites, and client systems.
- Maintain regular backup procedures, ensuring daily, weekly, and monthly backup schedules are followed for data protection and disaster recovery.
Network Security Engineer
SiliconSt
08.2022 - 11.2022
- Administer and manage Fortinet 100D/100E firewalls, Cisco 9300, and Cisco 2960 switches to ensure robust network security and performance.
- Implement and configure routing procedures, as well as security features such as antivirus, web filtering, and application filtering to safeguard network integrity.
- Evaluate, optimize, and continuously monitor network operations and performance to ensure system availability, reliability, and optimal functionality.
- Coordinate with branch offices, vendors, and ISPs to establish secure network connectivity and ensure uninterrupted services.
- Collaborate with vendors and internal IT teams to resolve technical issues and ensure timely problem resolution.
- Oversee and maintain 24/7 high-quality operations for the bank's internet services, ensuring seamless connectivity and user experience.
- Perform regular network maintenance and system upgrades, including service packs, patches, and security configurations, to maintain system integrity and security.
TAC Associate
Transworld Associates
07.2019 - 07.2022
- Provide remote technical support to corporate clients, including ISPs and international ISPs, ensuring timely issue resolution and client satisfaction.
- Coordinate with national and international corporate clients, delivering regular updates via email and phone to keep them informed about service status and improvements.
- Diagnose and troubleshoot network issues, including link outages, bandwidth abnormalities, link flapping, slow browsing, and service degradation, to restore service functionality.
- Monitor network performance using Multi Router Traffic Grapher (MRTG) and Network Management Systems (NMS) to ensure optimal network operations.
- Monitor and mitigate Distributed Denial of Service (DDoS) attacks targeting corporate clients to protect network integrity.
- Provide troubleshooting and resolution for Layer 2 (L2) and Layer 3 (L3) network issues to maintain system stability.
- Resolve latency issues, including route optimization and website accessibility problems, to improve user experience and service efficiency.
Technical Support Engineer
Connect Communications
09.2018 - 07.2019
- Monitor core network nodes, escalate issues, and ensure timely follow-up to maintain network stability and minimize disruptions.
- Oversee monitoring of core network nodes in other cities, escalate issues, and follow up to ensure resolution and continued performance.
- Monitor dark core network components across all cities, escalate critical issues, and follow up to maintain uninterrupted service.
- Track and monitor long haul connectivity, escalate issues, and ensure timely resolution and follow-up.
- Conduct bandwidth monitoring and escalate issues to ensure optimal usage and performance of network resources.
- Monitor RRAS (Routing and Remote Access Service), escalate issues, and ensure prompt follow-up for service continuity.
- Monitor UPS systems, escalate issues, and ensure timely follow-up to prevent service interruptions due to power-related issues.
- Oversee vendor interconnect monitoring, escalate issues, and follow up to ensure seamless connectivity and service.
- Handle operation and maintenance complaints for head office and various locations (Johar, Malir, Hyd, QTA), escalate and follow up for quick resolution.
- Manage POP (Point of Presence) key systems, ensuring their proper operation and security.
- Provide FTTH (Fiber to the Home) support, resolve complaints, and follow up on technical issues to ensure service continuity.
- Handle inbound calls, emails, and link testing activities, ensuring prompt resolution of customer issues and technical queries.
Education
Master of Engineering - Computer & Communication Systems
University of Limerick
Limerick, Ireland 01-2018
Bachelor of Engineering - Electronic Engineering
Mehran University of Engineering & Technology
Jamshoro, Pakistan 02-2016
Skills
- Routing Protocols: OSPF, EIGRP, BGP, RIP
- Switching Protocols: VLANs, STP, VTP, EtherChannel, HSRP, VRRP & Port Security
- IP Addressing & Subnetting: IPv4, IPv6, CIDR, VLSM
- Network Security: ACLs, VPNs, IPsec, DMVPN, Fortinet Firewall and FortiMail
- Data Center Design & Implementation: Nexus switches, VDC, VPC, Multicast & VXLAN
- Network Virtualization: Cisco ACI (Application Centric Infrastructure)
- Network Monitoring Tools: SolarWinds, MRTG, and Wireshark
- Wireless Networking: H3C Wireless LAN Controller, Cisco Meraki Wireless LAN Controller, H3C Access Points, Cisco Meraki Access Points
Languages
English
Professional Working
Certification
- Cisco Certified Network Professional Data Center (CCNP DC) - Cisco Systems.
- Cisco Certified Specialist Data Center ACI Implementation (CCS- ACI) - Cisco Systems.
- Cisco Certified Network Professional Enterprise (CCNP EI) - Cisco Systems.
- Cisco Certified Specialist Enterprise Advanced Routing & Services (CCS- ENARSI) - Cisco Systems.
- Cisco Certified Network Associate (CCNA) - Cisco Systems.
- Fortinet Network Security Expert Level 1 (NSE 1) - Fortinet.
- Fortinet Network Security Expert Level 2 (NSE 2) - Fortinet.
- Fortinet Network Security Expert Level 4 (NSE 4) - Fortinet.
- Certified Network Security Specialist (CNSS) - International Cybersecurity Institute, UK.
Timeline
Computer Network Technician
Reliable IT Solutions
04.2024 - Current
Network Security Engineer
Nets-International Communication Pvt.Ltd
06.2023 - 03.2024
Network Engineer
Paysys Labs
12.2022 - 06.2023
Network Security Engineer
SiliconSt
08.2022 - 11.2022
TAC Associate
Transworld Associates
07.2019 - 07.2022
Technical Support Engineer
Connect Communications
09.2018 - 07.2019
Master of Engineering - Computer & Communication Systems
University of Limerick
Bachelor of Engineering - Electronic Engineering
Mehran University of Engineering & Technology
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