Piyush Singh
Lower Sackville,Canada
Summary
Security and Support Worker with 2+ years in high-risk environments, specializing in crisis de-escalation and trauma-informed care. Proven ability to enforce safety protocols while connecting vulnerable populations to essential services.
Certifications: NVCI, First Aid/CPR, Naloxone, Mental Health.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Receptionist /Security Supervisor
Northeastern Protection Services
Dartmouth, Nova Scotia
05.2024 - 06.2025
- Manage front desk operations, including answering calls, and maintaining visitor logs.
- Performed data entry tasks into various computer systems accurately and promptly.
- Issue visitor badges, verify credentials, and control access to restricted areas.
- Monitor surveillance cameras, access control systems, and alarms to ensure safety.
- Deliver a positive, helpful experience for all individuals interacting with the reception area.
- Respond to security incidents, and escalate as needed.
Tactical Security Guard (Casual)
GardaWorld
Barrie, ON
09.2022 - 05.2024
- Provided high-risk security services for municipal buildings, public facilities, and city events
- Conducted patrols, monitored CCTV, and enforced city bylaws and regulations
- Responded to emergencies (medical, violent, or hazardous incidents).
- Managed access control, verified credentials, and denied entry to unauthorized persons
- Documented incidents, wrote detailed reports, and liaised with police when required
- Trained in defensive tactics, emergency response, and conflict de-escalation
Customer Service Manager
Centra Food Market
Barrie, ON
03.2023 - 05.2024
- Lead and supervise the customer service team, ensuring high-quality service, and resolving customer issues.
- Answer incoming customer calls, and address inquiries or concerns, providing solutions and accurate information.
- Oversee daily store operations, ensuring efficient checkout, and customer flow.
- Manage staff schedules, coordinate breaks, and provide training on store policies and procedures.
- Handle cash operations, register balancing, and ensure accuracy through audits.
- Monitor inventory levels, and assist with restocking and organizing customer service areas.
- Enforce safety and compliance regulations, including theft prevention.
- Resolve escalated customer complaints, returns, and exchanges.
- Support store promotions, loyalty programs, and product displays.
- Collaborate with other departments to maintain operational efficiency.
Office Administration Intern
Life-labs Medical laboratory services
Barrie, ON
12.2022 - 04.2023
- Assisted with front desk operations, including patient check-ins, scheduling, and directing inquiries in a healthcare setting.
- Supported staff with electronic health record (EHR) updates, maintaining accuracy and confidentiality (HIPAA/PHIPA compliance).
- Helped manage patient referrals, lab forms, and medical documentation under supervision.
- Observed and aided in basic medical billing, insurance verification, and payment processing tasks.
- Assisted in organizing files, data entry, and office inventory management.
- Provided administrative support to healthcare teams, including preparing reports and coordinating meetings.
- Shadowed office managers to learn clinic workflows and patient service best practices.
Education
Diploma - Office Administration in Health Services
Georgian College
Barrie, ON09-2023
Skills
- Customer service excellence
- Microsoft Office proficiency
- Administrative support
- Effective communication
- Time management
- Observation skills
- Active listening
- Confidentiality
- Detail-Oriented
- Problem-Solving
- Tech-Savvy
- Ethical judgment
Certification
- NVCI - Nonviolent Crisis Intervention
- Mental health awareness
- WHMIS - Workplace Hazardous Materials Information System
- Diversity awareness
- St. John Ambulance - Intermediate first-aid and CPR + AED
Timeline
Receptionist /Security Supervisor
Northeastern Protection Services
05.2024 - 06.2025
Customer Service Manager
Centra Food Market
03.2023 - 05.2024
Office Administration Intern
Life-labs Medical laboratory services
12.2022 - 04.2023
Tactical Security Guard (Casual)
GardaWorld
09.2022 - 05.2024
Diploma - Office Administration in Health Services
Georgian College
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