Pisal Khom
Windsor,ON
Summary
Customer-focused professional with successful 6-year career in Dental Clinic sector. Dynamic successful applying staff management and customer relationship in busy business environment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Manager
Walmart Supercenter
11.2023 - 04.2024
- Prepare registers for opening and closing daily and support cashiers
- Provides training to associates on systems and Company procedures
- Monitors all Front End Associates ensuring proper coverage, coordinating breaks as well as provides assistance to outlying registers
- Handles customers and associate concerns and provides guidance as required
- Ensure safe work processes and emergency procedures are followed
- Oversees purchase, return and exchange transactions and assists with the correction of errors where required
- Oversees and promotes all company sponsor programs and initiatives.
Assistant Manager
Residence Heritage De L'Acadie
04.2023 - 07.2023
- Assist manager with daily task performance
- Regular check the routine house cleaning
- Follow a care plan for the client and follow up client's satisfaction
- Provide superior customer service to clients and their relatives
- Document patient client via the documentation system
- Provides physical and emotional support to the patient and family during their dying process
Business Development Manager
University Of Puthisastra Dental Hospital
11.2019 - 03.2023
- Ensure that dental hospital operations are of a high standard and in compliance with policies and guidelines
- Undertake quality improvements in the dental hospital, including in the area of cross infection control
- Work closely with the Dean of Dentistry and Director of Marketing and Commercial, providing documents, information and advice
- Build links with local and overseas dentists, academics, organizations and institutions to improve and promote the name of the Faculty of Dentistry, Dental Hospital and University of Puthisastra
Dental Clinic Manager
University Of Puthisastra Dental Clinic
08.2013 - 03.2016
- Enhanced team performance by providing regular training and professional development opportunities.
- Maintained a clean, safe environment for both patients and staff by enforcing strict adherence to infection control protocols.
- Fostered a culture of accountability among staff members, instilling an unwavering commitment to delivering high-quality care services across all aspects of the organization''s operations.
- Developed and updated policies and procedures, maintaining compliance with guidelines set by the Ministry of Health
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
Education
Master of Public Health/Health Management - Health Care Management
University of New South Wales
Sydney, Australia08.2019
Bachelor in Education - Teaching English As A Second Language, TESL
Royal University of Phnom Penh
Phnom Penh, Cambodia09.2007
Doctor of Dental Surgery (DDS) - Dentistry
Faculty of Dentistry, Uni of Health Sciences
Phnom Penh, Cambodia12.2006
Skills
- Adaptability and Flexibility
- Staff Management
- Managing Operations and Efficiency
- Positive Attitude
- Staff Development
- Customer Relationship Management
- Effective Communication
Languages
English
Professional Working
Khmer
Native or Bilingual
French
Elementary
Certification
Profession Dental License (Dental Council of Cambodia)
Timeline
Customer Service Manager
Walmart Supercenter
11.2023 - 04.2024
Assistant Manager
Residence Heritage De L'Acadie
04.2023 - 07.2023
Business Development Manager
University Of Puthisastra Dental Hospital
11.2019 - 03.2023
Dental Clinic Manager
University Of Puthisastra Dental Clinic
08.2013 - 03.2016
Master of Public Health/Health Management - Health Care Management
University of New South Wales
Bachelor in Education - Teaching English As A Second Language, TESL
Royal University of Phnom Penh
Doctor of Dental Surgery (DDS) - Dentistry
Faculty of Dentistry, Uni of Health Sciences
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