Tsz Yi Wong
Richmond,BC
Summary
Dedicated Customer Service representative with experience at Dunn's Education. Established a review process to address issues before they advanced, encouraging proactive problem-solving. Worked across departments to guarantee timely resolution of problems, demonstrating strong teamwork and communication skills. In addition, I am a responsible and passionate individual who can adapt to various customer needs, balance the interests of the company and customers, and maintain a calm demeanor.
Overview
7
7
years of professional experience
Work History
Customer Service
Dunn's Education
08.2023 - 08.2024
- Handle front desk inquiries, sales tasks, and communication with parents
- Proficient in computer operations, document processing, and software applications
- Built lasting relationships with parents by delivering exceptional service.
- Addressing and handling parent complaints requires adaptability and a calm demeanor. It involves understanding the true needs of parents and finding a suitable solution.
Kindergarten teacher
York Montessori International Preschool(Mei Foo)
09.2018 - 07.2023
- To create and sustain an encouraging, engaging, and effective environment that supports children's learning, with ongoing reviews and continuous improvement.
- To strengthen community ties and foster school partnerships.
- Tracked and informed parents of children's developmental progress.
- To address and eliminate obstacles to academic success for all students, with a primary focus on those with Special Educational Needs.
Kindergarten Teacher
Hong Kong Society for the Protection of Children
08.2017 - 07.2018
- Support the development and advancement of parent engagement through a variety of focused efforts
- Built positive relationships with students, leading to better behavior and a reduction in behavioral issues
- Develop teaching outlines, plan and implement various educational activities; evaluate curriculum effectiveness and monitor child development
Education
Bachelor of Education (Honors) (Early Childhood Education) in leadership and Non-chinese Speaking Children -
The Education University of Hong Kong
Hong Kong08.2022
Higher Diploma in Early Childhood Education -
The Education University of Hong Kong
Hong Kong 08.2017
Skills
- Ability to Work Under Pressure
- Fast Learner
- Communication Skills
- Ability to Multitask
- Microsoft Office
- Ability to Work in a Team
- Customer Service Skills
- Adaptability Flexibility
- Balloon Sculpting
Languages
Cantonese
English
Putonghua
Timeline
Customer Service
Dunn's Education
08.2023 - 08.2024
Kindergarten teacher
York Montessori International Preschool(Mei Foo)
09.2018 - 07.2023
Kindergarten Teacher
Hong Kong Society for the Protection of Children
08.2017 - 07.2018
Bachelor of Education (Honors) (Early Childhood Education) in leadership and Non-chinese Speaking Children -
The Education University of Hong Kong
Higher Diploma in Early Childhood Education -
The Education University of Hong Kong
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