Adaptable professional with experience in customer service, instruction, and outdoor recreation. Skilled in communication, problem-solving, and fostering positive relationships while ensuring safety and delivering excellent service.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Salesperson
Icycle Sports
Whitehorse, Yukon
04.2023 - Current
Delivered excellent customer service by handling inquiries, resolving issues, and fostering positive customer relationships.
Supported sales through product education, personalized recommendations, and active participation in store promotions.
Accurately processed transactions, managed customer orders, and provided assistance in-store, by phone, and via email.
Maintained store organization, cleanliness, and current knowledge of products and promotions to ensure a smooth shopping experience.
Performed basic bike maintenance and servicing to meet customer needs, and enhance satisfaction.
Ski Instructor/Coach
Alpine Yukon
Whitehorse, Yukon
12.2023 - 02.2025
Instructed skiing techniques to individuals and groups while fostering a positive, supportive learning environment.
Demonstrated and enforced safety protocols on and off the slopes to ensure student well-being.
Designed and led tailored lesson plans, with drills and activities to match individual skill levels.
Evaluated student progress, and delivered constructive feedback to support skill development.
Coached young athletes in GS and SL alpine races, including course inspection, warm-ups, and post-race support.
Horse Camp Counselor / Junior Advocate
Heart Bar Ranch / YFNED
Whitehorse, Yukon
06.2021 - 08.2022
Organized and led equine activities, including trail rides, horseback games, and daily care routines.
Monitored camper safety during all horse-related activities, and provided support when needed.
Conducted health checks on horses before and after rides to ensure animal well-being.
Taught campers proper horse handling and care techniques while fostering respect between staff, campers, and animals.
Supported at-risk youth in equine therapy programs to encourage personal growth and confidence.
Education
High School Diploma -
FH Collins Secondary School
Whitehorse, YT
06-2024
Bachelor of Arts - Psychology
University of Calgary
Calgary
Skills
Communication skills
Sales management
Relationship building
Customer service
Conflict resolution
Team collaboration
Safety monitoring
Time management
Certification
CSIA certified Level 1 ski instructor
Trained Level 1 alpine ski racing coach
DELF B2 French Speaking Certificate
Languages
French
Professional
Affiliations
Member of 4H Yukon Spirit Riders Horse Club for 5 years
VP Digital Sales, Strategy and Partnerships at FanDuel Sports Network (Formerly Bally Sports and Fox Sports Net)VP Digital Sales, Strategy and Partnerships at FanDuel Sports Network (Formerly Bally Sports and Fox Sports Net)
Assistant Manager - Sports Management and Development at Sports Village Edu Sports- Sports & Youth Services Department of OdishaAssistant Manager - Sports Management and Development at Sports Village Edu Sports- Sports & Youth Services Department of Odisha