Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Affiliations
References
Timeline
Generic

Danna Cepeda

Hamilton,Canada

Summary

An upbeat salesperson who connects with customers. Increases solid revenue streams by keeping open lines of communication with established and potential customers. Prospects for new business while capitalizing on emerging sales opportunities. Great communication skills, and a person who swiftly adapts to new situations, company cultures, and work processes. Skillful in promoting current sales, processing transactions, and handling customer complaints. Superior customer service, communication abilities, honesty, enthusiasm, and reliability. Skilled at identifying customer needs, presenting solutions, and closing deals effectively.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Salesperson

Worldwide Industries
Hamilton, ON
07.2024 - 09.2024
  • Conducted engaging 40-minute door-to-door demonstrations to effectively showcase the efficiency and benefits of Kirby vacuum cleaners.
  • Executed door-to-door sales strategies with a positive attitude and high energy, leading to increased customer engagement and product sales.
  • Memorized and delivered comprehensive presentations following a mandatory step-by-step process to highlight the effectiveness of Kirby vacuums during extended shifts.
  • Delivered exceptional customer service by maintaining a positive attitude and energy, successfully converting challenging prospects into satisfied customers.

Site Operator

Deco Windshield Repair
Hamilton, Ontario
02.2024 - 06.2024
  • Operated and managed a mobile service tent, attracting and engaging customers to sell repair services.
  • Repaired windshields of various sizes, ensuring high-quality service for each customer.
  • Provided continued customer support after closing sales.
  • Exceeded sales objectives to capture new leads and customers.
  • Assembled and disassembled service tent for each shift, maintaining operational readiness and efficiency.
  • Demonstrated exceptional interpersonal skills and positive energy, enhancing customer interactions and service experience.

Event Server

Liuna Station
Hamilton, ON
11.2022 - 01.2024
  • Delivered exceptional customer service by serving food courses and ensuring cleanliness at assigned tables during events.
  • Executed pre-event and post-event organization, including buffet arrangements and kitchen support for seamless operations.
  • Managed synchronized meal service to efficiently cater to multiple guests simultaneously.
  • Monitored dietary restrictions to accommodate guests with special needs effectively.
  • Checked on tables and drink needs while promptly refilling water glasses and delivering supplies.
  • Maintained an organized workspace by diligently following supervisory instructions to enhance service quality.

Volunteer

St. Thomas More Catholic High School
Hamilton, ON
09.2021 - 06.2022
  • Set up tables and chairs and unloaded necessary equipment to prepare for events.
  • Assisted with facilities maintenance, basic cleaning and trash removal.
  • Collaborated with others by contributing time, effort and talent to advance needs or further missions.

Education

Advanced Diploma - Business Administration and Accounting

Mohawk College
Hamilton
04-2027

High School Diploma -

St. Thomas More Catholic Secondary School
Hamilton, ON
06.2024

Skills

  • Customer service
  • Punctual and reliable
  • Honest and ethical
  • Sales strategy development
  • Communication skills
  • Microsoft Excel
  • Sales closing
  • Interpersonal communication skills
  • Client engagement
  • Product and service knowledge
  • Needs analysis
  • Competitive analysis

Accomplishments

  • Got a perseverance award in high school during 2023. After fighting against depression, I was able to get better and enhanced my grades. I successfully graduated with an 82% average GPA.

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual

Certification

  • I recently became a certified lash technician by completing two courses, and right now I am practicing as much as I can to open my own Lash Studio business.

Affiliations

  • I have a great passion for sports. I do my best and try to go to the gym five times a week and maintain a healthy lifestyle. I am a believer that our body is our greatest gift, and temple, therefore, taking care of it by keeping myself active is a huge part of my life, and something I really enjoy.

References

References available upon request.

Timeline

Salesperson

Worldwide Industries
07.2024 - 09.2024

Site Operator

Deco Windshield Repair
02.2024 - 06.2024

Event Server

Liuna Station
11.2022 - 01.2024

Volunteer

St. Thomas More Catholic High School
09.2021 - 06.2022

Advanced Diploma - Business Administration and Accounting

Mohawk College

High School Diploma -

St. Thomas More Catholic Secondary School

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Danna Cepeda