Piper Rollins
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
5
5
years of professional experience
Work History
Server / Bartender / Guest Experience Manager
Earls Kitchen + Bar Crossroads
05.2023 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Server/Bartender
MKT Beer Market
03.2022 - 05.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Server/ Bartender
Earls Kitchen + Bar Campus
08.2018 - 11.2021
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
High School Diploma -
Strathcona High School
Edmonton, AB06.2018
Skills
- Order Management
- Safe Food Handling
- Food Running
- Guest Engagement
- Allergy Awareness
- Hospitality Service Expertise
- Wine Pairing Knowledge
- Cash Handling
Timeline
Server / Bartender / Guest Experience Manager
Earls Kitchen + Bar Crossroads
05.2023 - Current
Server/Bartender
MKT Beer Market
03.2022 - 05.2023
Server/ Bartender
Earls Kitchen + Bar Campus
08.2018 - 11.2021
High School Diploma -
Strathcona High School
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