Piotr Dobrioglo
Cathedral City,CA
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
6
6
years of professional experience
Work History
Server
Lbster Pot
05.2022 - Current
- Assisted guests with menu selections and provided recommendations to enhance dining experience.
- Maintained cleanliness and organization of dining area to ensure guest satisfaction.
- Collaborated with kitchen staff to coordinate timely food delivery and service efficiency.
Server / Bartender
The Thirsty Palms
09.2024 - 05.2025
- Collaborated with kitchen staff to ensure timely food preparation and presentation.
- Served high customer volumes during special events, nights, and weekends.
Sales Manager
I Heart Mac and Cheese
01.2024 - 09.2024
- Training and mentoring team members on effective sales techniques and product knowledge.
- Analyzing market trends to identify opportunities for business expansion and product positioning.
- Dealing with product suppliers
- Setting sales goals and selling goods
Customer Service Representative Agent
TELUS International Europe
11.2019 - 05.2021
- Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
- Assisted in training new staff on best practices for customer engagement and service protocols.
- Collaborated with team members to streamline processes, enhancing response times for customer requests.
- Conducted follow-up calls to ensure customer satisfaction and gather feedback on service quality.
Education
Bachelor of Science - Business Management And Marketing
VUZF University
Bulgaria, Sofia05-2022
Skills
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Menu memorization
- High volume dining
- Team collaboration
Languages
English
Native or Bilingual
Russian
Native or Bilingual
Bulgarian
Professional Working
Timeline
Server / Bartender
The Thirsty Palms
09.2024 - 05.2025
Sales Manager
I Heart Mac and Cheese
01.2024 - 09.2024
Server
Lbster Pot
05.2022 - Current
Customer Service Representative Agent
TELUS International Europe
11.2019 - 05.2021
Bachelor of Science - Business Management And Marketing
VUZF University
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