Pinky He
Toronto,ON
Summary
Proactive and motivated Director with high-energy approach to building and optimizing business operations. Solid understanding of facets such as financial, business and personnel management. Results-driven and industrious with conscientious attention to critical details and big-picture needs.
Overview
3
3
years of professional experience
Work History
Managing Director
Gebitu Infant Appeal & Accessories Company
07.2016 - 08.2019
- Determined business plan, mission statement, and vision.
- Launched new product lines successfully through comprehensive planning, strategy and research.
- Determined areas in need of improvement and devised targeted corrective actions for each concern to maintain optimal business operations.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Identified target customer segments through in-depth research, building tactical marketing strategies.
- Mitigated business risks by working closely with staff members and assessing performance.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reduced operational risks while organizing data to forecast performance trends.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
Bachelor of Arts - Sociology & Human Geography
University of Toronto
Toronto, ON06.2016
Skills
- Social Media Management
- Entrepreneurial Personality
- Operational Planning
- Business Planning
- Business Leadership
- Inventory Control
- Team Development
- Cultural Development
- Customer Acquisition
- Customer Service Management
Languages
English
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Additional Information
Stay At Home Parent
09/2019- Present
Experience
- Balanced daily routines, including school activities, sports, and personal care.
- Managed household tasks such as budgeting, meal planning, and scheduling.
- Designed and implemented an educational curriculum tailored to the developmental needs of my own daughter.
- Accomplish duties of Room Parent for preschool to successfully organize school events.
Timeline
Managing Director
Gebitu Infant Appeal & Accessories Company
07.2016 - 08.2019
Bachelor of Arts - Sociology & Human Geography
University of Toronto
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