Pinar Ertav
Vancouver,Canada
Summary
Talented Lead Customer Service Representative polished in balancing customer needs and company demands. Committed to building loyalty and long-term relationships with customers and achieving individual sales goats. Expertly coordinates customer service teams and coordinates programs to enhance productivity.
Overview
17
17
years of professional experience
Work History
Customer Service Associate
Whole Foods Market
10.2021 - 06.2022
- Expectations and standards in all interactions with customers, vendors, and Team Members
- Providing excellent customer service, addresses needs of customers in a timely and effective manner and models suggestive selling techniques
- Maximizing sales potential through effective and proper procedures for prepping, storing, rotating, stocking, and merchandising product
- Following directions and procedures; effective time management and organization skills.
Key Account Manager
Link Textile Sourcing Office
10.2018 - 06.2021
- Sampling, pricing and cost negotiations with customer & manufacturer
- Communicating and collaborating with the advertising, design, marketing, sales, and logistics departments to ensure that key clients' needs are met
- Advising and assisting production, overseeing audits and inventory for all orders.
Key Account Manager
Teksture Hosiery Factory
04.2012 - 09.2018
- Following up all of the order process(from collection to the order delivery).
- Sampling and arranging seasonal sales meetings with the buyers
- Negotiating prices, quantities and delivery timescales both with buyer and manufacturer.
- Following inventory management processes for all orders and contracts.
Senior Merchandiser
TanerTriko Knitwear Factory
11.2007 - 03.2012
- Ensuring internal coordination between factory and sourcing office
- Attending all internal & external meetings with clients and buyers
- Providing all shipments are accurate and on time
- Communicating the clients review to production team and resolving all quality issues regarding purchase order.
Manufacturing Chef
Kucukcalik Home Textile
03.2005 - 09.2007
- Met or exceeded target for on-time customer shipments
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
- Negotiating prices, quantities and delivery timescales both with buyer and manufacturer.
Education
MBA -
University Of Canada West
Vancouver, BC01.2023
Bachelor of Arts -
Yeditepe University, School Of Fine Arts
Istanbul, TURKEY06.2004
Skills
- Strong organizational skills
- Creative Problem Solving
- Strong leadership skills
- Strong analytical thinking
- Strong communication skills
- Customer Relations
- Decision making
- Quality Assurance
- Multitasking Abilities
- Time Management
- Root Cause Analysis
- Resource Allocation
Additional Information
10 years of sales and customer relationship experience in organizations that export in the textile industry. Expertised of following all the processes from the sample stage to the prodution stage of a product. Directing the production department according to the demand of the market, presenting the collection to the customers, sales meetings with the buyers, setting annual and monthly sales targets.
Timeline
Customer Service Associate
Whole Foods Market
10.2021 - 06.2022
Key Account Manager
Link Textile Sourcing Office
10.2018 - 06.2021
Key Account Manager
Teksture Hosiery Factory
04.2012 - 09.2018
Senior Merchandiser
TanerTriko Knitwear Factory
11.2007 - 03.2012
Manufacturing Chef
Kucukcalik Home Textile
03.2005 - 09.2007
MBA -
University Of Canada West
Bachelor of Arts -
Yeditepe University, School Of Fine Arts
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