Summary
Overview
Work History
Education
Skills
Volunteer History
Timeline
Generic

Andrea Bessette

Oakville,Ontario

Summary

Five years of career experience in the Insurance Industry, thrived in a dynamic fast paced environment as an Insurance Adjuster. Highly competent, and diplomatic professional, opened claims, adjudicated, and advised on settlements for claims. Previous experience as an Outside Sales Representative, handled an extensive customer base, new business development, and product presentations to clients.

Overview

10
10
years of professional experience

Work History

Customer Service Associate

Aviva Canada
01.2019 - 01.2024
  • Opened claims, advised and analyzed policy endorsements, conditions, and exclusions to determine coverage
  • Investigated claims, and evidence from police reports, witness statements, and record
  • Advised on liability, negotiated, and advised the insured on claim settlements
  • Maintained, and updated claims ensuring confidentiality, in accordance with best practices
  • Provided excellent customer service to the insured, broker, third party insurance, internal, and external contacts
  • Maintained confidentiality using best practices.

Administration Associate

AppleOne
01.2018 - 01.2018
  • Temporary Assignments
  • Reception and Administration duties, MS Office, and handled customer inquiries

Contract Management Associate

Telecon
01.2014 - 01.2017
  • Advised Property Managers about telecommunication upgrades to their properties
  • Continuous communication with Property Managers by phone, and email
  • Requested and handled signed Access Agreements for future upgrades
  • Team collaboration

Education

Diploma - Landscape Architecture

Northern Alberta Institute of Technology
Edmonton, AB

Sales & Marketing

Sheridan College
Oakville, ON

Skills

  • Excellent Customer Service and Outside Sales skills, follow-up and correspondence
  • Proficient in MS Teams, MS Office and Outlook
  • Excellent Telephone manner in a call centre environment
  • Effective listening skills and strategic planning
  • Proficient and accurate data entry In customer data base
  • Strong organizational skills
  • Effective communication and team collaboration
  • Negotiation skills when handling customer files

Volunteer History

Canadian Cancer Society Oakville, Ontario 2012-2013

Volunteer Driver

Timeline

Customer Service Associate

Aviva Canada
01.2019 - 01.2024

Administration Associate

AppleOne
01.2018 - 01.2018

Contract Management Associate

Telecon
01.2014 - 01.2017

Diploma - Landscape Architecture

Northern Alberta Institute of Technology

Sales & Marketing

Sheridan College

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Andrea Bessette