Andrea Bessette
Aviva Canada
Oakville,Ontario
10
years of professional experience
Five years of career experience in the Insurance Industry, thrived in a dynamic fast paced environment as an Insurance Adjuster. Highly competent, and diplomatic professional, opened claims, adjudicated, and advised on settlements for claims. Previous experience as an Outside Sales Representative, handled an extensive customer base, new business development, and product presentations to clients.
Work History
Customer Service Associate
5 Years- Opened claims, advised and analyzed policy endorsements, conditions, and exclusions to determine coverage
- Investigated claims, and evidence from police reports, witness statements, and record
- Advised on liability, negotiated, and advised the insured on claim settlements
- Maintained, and updated claims ensuring confidentiality, in accordance with best practices
- Provided excellent customer service to the insured, broker, third party insurance, internal, and external contacts
- Maintained confidentiality using best practices.
Administration Associate
- Temporary Assignments
- Reception and Administration duties, MS Office, and handled customer inquiries
Contract Management Associate
3 Years- Advised Property Managers about telecommunication upgrades to their properties
- Continuous communication with Property Managers by phone, and email
- Requested and handled signed Access Agreements for future upgrades
- Team collaboration
Education
Diploma - Landscape Architecture
- Sales & Marketing
Skills
Excellent Customer Service and Outside Sales skills
follow-up and correspondence
Proficient in MS Teams
MS Office and Outlook
Excellent Telephone manner in a call centre environment
Effective listening skills and strategic planning
Proficient and accurate data entry In customer data base
Strong organizational skills
Effective communication and team collaboration
Negotiation skills when handling customer files
Volunteer History
Canadian Cancer Society Oakville, Ontario 2012-2013
Volunteer Driver
Timeline
Customer Service Associate
Aviva Canada
01.2019 - 01.2024Read More
Administration Associate
AppleOne
01.2018 - 01.2018Read More
Contract Management Associate
Telecon
01.2014 - 01.2017Read More
Northern Alberta Institute of Technology
Diploma from Landscape Architecture
Read More
Sheridan College
from Sales & Marketing
Read More