Andrea Bessette
Oakville,Canada
Summary
Customer service professional with a proven track record of handling inquiries, resolving issues, and ensuring positive client experiences. Skilled in communication, problem-solving, and adaptability, a strong team collaborator focused on achieving targets and maintaining high standards. Five years of career experience in the insurance industry as an Insurance Adjuster, thriving in a dynamic, fast-paced environment. Highly competent and diplomatic professional successfully adjudicating and advising on claim settlements. Ten years of previous experience as a Sales Representative, managing an extensive customer base, spearheading new business development, and delivering impactful product presentations to clients.
Overview
2024
2024
years of professional experience
Work History
Customer Service Associate
Aviva Canada
01.2019 - 01.2024
- Opened claims, advised and analyzed policy endorsements, conditions, and exclusions to determine coverage
- Investigated claims, and evidence from police reports, witness statements, and record
- Advised on liability, negotiated, and advised the insured on claim settlements
- Maintained a portfolio of 150 claims, ensuring confidentiality, in accordance with best practices
- Provided excellent customer service to the insured, broker, third party insurance, internal, and external contacts
Administration Associate
AppleOne
2019 - 2019
- Temporary Assignments
- Reception and Administration duties, MS Office, and handled 20 customer inquiries daily
Contract Management Associate
Telecon
01.2014 - 01.2017
Advised Property Managers about telecommunication upgrades to their properties
- Continuous communication with 10 Property Managers daily by phone, and email
- Requested and handled signed Access Agreements for future upgrades
- Team collaboration
Education
Course - Sales & Marketing
Sheridan College
04-2005
Diploma - Landscape Architecture
Northern Alberta Institute of Technology
Skills
- Excellent customer service and outside sales skills, follow-up and correspondence
- Proficient in MS Teams, MS Office and Outlook
- Excellent telephone manner in a call center environment
- Effective listening skills and strategic planning
- Proficient and accurate data entry in customer data base
- Effective organizational skills
- Effective communication and team collaboration
- Ensured confidentiality through best practices
- Customer complaint resolution
Timeline
Customer Service Associate
Aviva Canada
01.2019 - 01.2024
Contract Management Associate
Telecon
01.2014 - 01.2017
Administration Associate
AppleOne
2019 - 2019
Course - Sales & Marketing
Sheridan College
Diploma - Landscape Architecture
Northern Alberta Institute of Technology
Similar Profiles
Anora Da CunhaAnora Da Cunha
Senior Claims Adjuster – Specialty Claims Resolution Specialist at Aviva CanadaSenior Claims Adjuster – Specialty Claims Resolution Specialist at Aviva Canada
Marcel PitcherMarcel Pitcher
AVP - Supply Chain and Vendor Management at Aviva CanadaAVP - Supply Chain and Vendor Management at Aviva Canada
Milton Chau, CIPMilton Chau, CIP
Property Field Specialist at Aviva CanadaProperty Field Specialist at Aviva Canada
Alyssa VallisAlyssa Vallis
Behavioural Support Worker (BSW) at Community Living North Halton (CLNH)Behavioural Support Worker (BSW) at Community Living North Halton (CLNH)
Catherine HuCatherine Hu
Dance Teacher's Assistant at M Dance Studio OakvilleDance Teacher's Assistant at M Dance Studio Oakville