Summary
Overview
Work History
Education
Skills
Languages
Reference
Timeline
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Pinak Bernerd Gomes

Pinak Bernerd Gomes

Calgary,Canada

Summary

Dedicated Customer Service Representative committed to maintaining customer satisfaction and contributing to company success. Seeking a role to enhance and utilize skills for the benefit of customers and the organization.

Overview

3
3
years of professional experience

Work History

CDC Ambassador

Value Village
06.2024 - 12.2024
  • Assisted in organizing community outreach initiatives to promote sustainability and recycling efforts.
  • Educated customers on donation processes and the impact of their contributions on local communities.
  • Collaborated with team members to enhance customer engagement through effective communication strategies.
  • Supported event planning and execution for fundraising activities, increasing community participation.

Delivery Associate

Amazon
05.2023 - 09.2023
  • Operated delivery vehicle ensuring timely and safe transportation of packages.
  • Managed package tracking using handheld devices to maintain accurate delivery records.
  • Collaborated with team members to optimize delivery routes for efficiency.
  • Adhered to safety protocols while loading and unloading packages from vehicle.

Supervisor

Utsav Sweets and Restaurant
07.2021 - 04.2023
  • Supervised daily operations to ensure efficient service and quality standards.
  • Trained and mentored staff on food safety and customer service protocols.
  • Coordinated team schedules to optimize labor efficiency during peak hours.
  • Implemented inventory management practices to reduce waste and improve stock control.
  • Resolved customer complaints promptly, enhancing overall satisfaction ratings.
  • Monitored food preparation processes to maintain compliance with health regulations.

Education

Business Administration Diploma - General Business

Bow Valley College
Calgary, AB
06-2025

Skills

  • Risk assessment capabilities
  • Global health perspectives
  • Environmental health
  • Mental health promotion
  • Professional and friendly
  • Careful and active listener
  • Multi-tasking
  • Quick Learner
  • Microsoft PowerPoint, Microsoft Word

Languages

English
Full Professional

Reference

  • Mo Rahman

Faculty Instructor

Bow Valley College

Phone no: +1 (587) 435 – 7435

  • Taslima Abdullah

Logistic 

Loblaws Inc.

Phone no: +1 (403) 890-9640

  • Khairul Basar Maruf

Owner 

Utsav Sweets and Restaurant

Phone no: +1 (403) 401-4646

  • Apu Munshi

Manager

Value Village

Phone no: +1 (587) 355-0272

Timeline

CDC Ambassador

Value Village
06.2024 - 12.2024

Delivery Associate

Amazon
05.2023 - 09.2023

Supervisor

Utsav Sweets and Restaurant
07.2021 - 04.2023

Business Administration Diploma - General Business

Bow Valley College

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Pinak Bernerd Gomes