Pinak Bernerd Gomes
Calgary,Canada
Summary
Dedicated Customer Service Representative committed to maintaining customer satisfaction and contributing to company success. Seeking a role to enhance and utilize skills for the benefit of customers and the organization.
Overview
3
3
years of professional experience
Work History
CDC Ambassador
Value Village
Calgary, AB
06.2024 - 12.2024
- Assisted in organizing community outreach initiatives to promote sustainability and recycling efforts.
- Educated customers on donation processes and the impact of their contributions on local communities.
- Collaborated with team members to enhance customer engagement through effective communication strategies.
- Supported event planning and execution for fundraising activities, increasing community participation.
Delivery Associate
Amazon
Calgary, AB
05.2023 - 09.2023
- Operated delivery vehicle ensuring timely and safe transportation of packages.
- Managed package tracking using handheld devices to maintain accurate delivery records.
- Collaborated with team members to optimize delivery routes for efficiency.
- Adhered to safety protocols while loading and unloading packages from vehicle.
Supervisor
Utsav Sweets and Restaurant
Calgary, AB
07.2021 - 04.2023
- Supervised daily operations to ensure efficient service and quality standards.
- Trained and mentored staff on food safety and customer service protocols.
- Coordinated team schedules to optimize labor efficiency during peak hours.
- Implemented inventory management practices to reduce waste and improve stock control.
- Resolved customer complaints promptly, enhancing overall satisfaction ratings.
- Monitored food preparation processes to maintain compliance with health regulations.
Education
Business Administration Diploma - General Business
Bow Valley College
Calgary, AB06-2025
Skills
- Risk assessment capabilities
- Global health perspectives
- Environmental health
- Mental health promotion
- Professional and friendly
- Careful and active listener
- Multi-tasking
- Quick Learner
- Microsoft PowerPoint, Microsoft Word
Languages
English
Full Professional
Reference
- Mo Rahman
Faculty Instructor
Bow Valley College
Phone no: +1 (587) 435 – 7435
- Taslima Abdullah
Logistic
Loblaws Inc.
Phone no: +1 (403) 890-9640
- Khairul Basar Maruf
Owner
Utsav Sweets and Restaurant
Phone no: +1 (403) 401-4646
- Apu Munshi
Manager
Value Village
Phone no: +1 (587) 355-0272
Timeline
CDC Ambassador
Value Village
06.2024 - 12.2024
Delivery Associate
Amazon
05.2023 - 09.2023
Supervisor
Utsav Sweets and Restaurant
07.2021 - 04.2023
Business Administration Diploma - General Business
Bow Valley College