Pilar Rae Schrage

• Greeted guests promptly, answered phone calls, and managed seating flow to maintain organized front-of-house operations.
• Coordinated reservations and waitlists using a booking system to avoid guest delays.
• Balanced floor assignments with service staff including moving tables and adjusting seating to optimize table turnover and guest satisfaction.
• Assisted in training new host staff, sharing best practices for maintaining a welcoming demeanor and efficient work habits.
• Helped facilitate communication between service and kitchen staff to professionally meet guest needs and resolve problems.

• Investigated general liability claims, gathering statements, incident reports, and supporting documentation for coverage analysis.
• Reviewed police reports, past medical treatment records, and physical property damage to determine extent of liability.
• Identified fraudulent claims by conducting comprehensive investigations and collaborating with insureds, claimants, attorneys, and law enforcement agencies as needed.
• Negotiated settlements within authority, balancing claim exposure, coverage terms, and claim resolution objectives.
• Enhanced client satisfaction with timely claim resolutions, clear communication, and empathetic support during the claims process.

Relevant Coursework:

• The Creative Strategist (Visual Marketing)
• Gateway to Media (Live Content)
• Media Ethics
• Communication Law
• Marketing: Value for Customer
• Management: Value thru People
• Finance: Value thru Capital

University of Oregon Kappa Delta Member

Equestrian Team Captain 2015-2019