Pilar Hayes
San Diego
Summary
Results-driven professional with comprehensive experience in account management, focusing on building strong client relationships and driving business growth. Adept at negotiating contracts, resolving client issues, and aligning services with client needs. Proven success in fostering team collaboration and adapting to dynamic environments, showcasing excellent communication and problem-solving skills.
Overview
11
11
years of professional experience
2022
2022
years of post-secondary education
Work History
AR Specialist & Implantation trainer
Southwest Strategies
San Diego, CA
05.2023 - Current
- Managed accounts receivable processes for timely invoice generation and collection.
- Reviewed customer accounts for discrepancies and resolved billing issues promptly.
- Communicated with clients to clarify payment terms and conditions effectively.
- Trained new staff on invoice processing protocols and systems.
- Processed incoming invoices for timely and accurate payments.
- Reconciled intercompany transactions on a monthly basis to ensure accurate reporting of results.
- Resolved discrepancies in time entries through effective communication with employees.
Accounting Associate
Aviva Systems Biology
01.2021 - 11.2023
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable
- Investigated daily variances and corrected errors to resolve discrepancies
- Reported financial data and updated financial records in ledgers and journals
- Managed and responded to correspondence and inquiries from customers and vendors
- Generated invoices upon receipt of billing information and tracked collection progress
- Maintained account accuracy by reviewing and reconciling checks monthly
- Worked closely with delinquent account holders to collect and reconcile accounts through approved channels
- Routinely contacted account holders with balances over 30 days past due to resolve delinquencies
- Verified and posted account transactions, providing weekly and monthly reporting of AP aging to senior management to maintain accounting ledgers
- Processed cash receipts in various forms, including check, ACH and wire to proper customer accounts
- Examined customer payment plans, payment history and credit lines to research and resolve delinquent accounts
- Worked closely with internal teams to resolve customer billing and payment issues
- Cleared account balances by examining customer payments and payment history and coordinating contact with collections
Accounting Specialist
TripShot
12.2018 - 05.2021
- Increased customer satisfaction, resolving disputes and offering payment solutions tailored to individual needs.
- Improved cash flow with diligent follow-up on overdue accounts and effective negotiation strategies.
- Prepared reports of findings and recommendations.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
- Collaborated with cross-functional teams to address financial discrepancies or issues related to accounts payable and receivable, strengthening internal partnerships and fostering a positive work environment.
- Supported month-end closing process by preparing journal entries, account reconciliations, and variance analysis reports.
- Contributed to successful financial audits by providing well-organized documentation of all relevant transactions and account balances.
- Managed accounts payable and receivable to streamline cash flow management.
Credit Specialist
WAXIE
10.2014 - 12.2018
- Monitored appropriateness of credit limits on customers, making changes to realign operations with policies and targets.
- Developed effective relationships with customers, which helped improve overall payment processes.
- Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
- Kept records of customers' charges and payments.
- Monitored accounts for signs of fraud and non-payment issues.
Education
Bachelor of Arts - Child Development
Point Loma Nazarene University
San Diego, CASkills
- Account reconciliation
- Critical thinking
- Customer service
- Administrative support
- Verbal & written communication
- Conflict Resolution
- Microsoft Excel
- Problem-solving
- Teamwork and collaboration
- Auditing procedures
- Accounts payable
- Invoice processing
Timeline
AR Specialist & Implantation trainer
Southwest Strategies
05.2023 - Current
Accounting Associate
Aviva Systems Biology
01.2021 - 11.2023
Accounting Specialist
TripShot
12.2018 - 05.2021
Credit Specialist
WAXIE
10.2014 - 12.2018
Bachelor of Arts - Child Development
Point Loma Nazarene University