Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rolanda Rushing

Modesto

Summary

Competent Accounts Receivable Specialist bringing 15 years of experience carrying out all accounts receivable functions in high volume environments. Proficient in tracking payments, resolving billing issues and preparing account statements. Recognized as dedicated professional driven to meet team targets and enhance bottom-line performance. Knowledgeable about preparing invoices, processing payments and pursuing past-due balances. Well-versed in accurately coding different types of bills for clear recordkeeping and tracking. Team-oriented, dependable and performance-driven. Successful at efficiently handling client inquiries, billing and administrative tasks. Familiar with contracts and other documents affecting billing processes. Prepares professional, polished statements and business correspondence.

Overview

7
7
years of professional experience

Work History

AR Specialist

Granite Construction
09.2023 - Current
  • Ensured timely revenue recognition by monitoring contract details, milestones, and billing schedules for multiple projects simultaneously.
  • Maintained accurate financial records by reconciling AR accounts, resolving discrepancies, and updating system data regularly.
  • Streamlined account reconciliation processes, resulting in faster identification of errors and efficient resolution of discrepancies.
  • Increased customer satisfaction levels by promptly addressing inquiries regarding billing issues or adjustments needed on their accounts.
  • Collaborated with sales teams to ensure proper documentation was provided for accurate invoicing and consistent revenue tracking.
  • Assisted in the development of departmental policies and procedures to improve overall efficiency within the AR team.
  • Managed a high volume of customer accounts while maintaining strict attention to detail, ensuring all transactions were accurately recorded and documented.
  • Contributed to the successful completion of internal audits by providing comprehensive documentation supporting all aspects of the AR function.
  • Facilitated cross-functional collaboration between the AR team and other departments, promoting a unified approach to financial management within the organization.

Billing Consultant

PEP
08.2022 - 09.2023
  • Increased billing efficiency by streamlining invoice processing and payment systems.
  • Reduced errors in billing data entry through implementing automated validation checks.
  • Improved client satisfaction by addressing billing inquiries and resolving discrepancies promptly.
  • Enhanced revenue collection rates with proactive follow-up on overdue invoices and timely communication with clients.
  • Streamlined invoicing procedures, resulting in faster turnaround times for bill generation.
  • Collaborated with sales team to ensure accurate representation of products and services in client contracts for proper billing.

Payroll Specialist

Belcan – Tesla, Complete
02.2022 - 08.2022
  • Streamlined payroll processing by implementing an automated timekeeping system.
  • Reduced payroll errors by conducting thorough audits and resolving discrepancies in a timely manner.
  • Ensured compliance with federal, state, and local tax regulations through meticulous record-keeping and accurate reporting.
  • Collaborated with human resources to maintain up-to-date employee information for precise payroll calculations.
  • Strengthened internal controls by developing and implementing comprehensive payroll policies and procedures.
  • Prepared year-end reports for W-2s and 1099s, ensuring accuracy and timeliness in tax filing.
  • Enhanced the efficiency of the payroll department by cross-training team members in various functions.
  • Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
  • Managed garnishments, levies, and support orders in accordance with legal requirements, reducing company liabilities.
  • Maintained confidentiality of sensitive employee information while addressing payroll concerns or disputes.
  • Implemented direct deposit options for employees, increasing convenience and improving overall satisfaction levels.
  • Stayed current on industry trends by attending training sessions and conferences to maintain proficiency in payroll systems and regulations.
  • Conducted regular reconciliations of general ledger accounts related to payroll transactions for accurate financial reporting purposes.
  • Optimized workflow processes within the department to improve overall productivity while maintaining quality standards.
  • Facilitated smooth onboarding of new hires by efficiently entering relevant data into the payroll system.
  • Resolved payroll discrepancies quickly and successfully.
  • Provided customer service to employees regarding payroll inquiries and issues.
  • Verified and submitted timekeeping information for accurate and efficient payroll processing.
  • Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.

Payroll – Accounting Manager Specialist

Eastern Personnel Services
06.2021 - 01.2022
  • Acquired new leading software – billing
  • Collected $300k in A/R in a quarter
  • Enhanced financial accuracy by implementing streamlined accounting processes and procedures.
  • Achieved timely financial reporting through diligent preparation and analysis of monthly, quarterly, and annual reports.
  • Reduced discrepancies in financial data with thorough account reconciliations and adjustments.
  • Managed successful audits by collaborating effectively with internal and external auditors.
  • Implemented efficient budgeting processes to forecast expenses and monitor actual performance against projections.
  • Collaborated cross-functionally to develop departmental budgets for optimal resource allocation and cost control.
  • Optimized cash flow management through careful analysis of accounts receivable, accounts payable, inventory levels, and working capital requirements.
  • Conducted detailed variance analyses to identify areas of improvement in financial performance.
  • Reviewed analyzed, and improved the overall effectiveness of existing internal controls over financial reporting.
  • Developed comprehensive financial models to support strategic business decisions and long-term planning initiatives.
  • Led a team of accounting professionals in achieving department goals while fostering a positive work environment.
  • Streamlined month-end closing procedures resulting in reduced processing time without compromising accuracy or completeness of the reports generated.
  • Facilitated staff development through regular training sessions on new accounting standards, software upgrades, or company-specific policies changes.
  • Assisted executive management in making informed business decisions with accurate ad-hoc financial analysis as needed.
  • Managed relationships with external vendors, ensuring timely payments and accurate recording of expenses.
  • Managed banking reconciliations and monthly balance sheet statements.
  • Managed journal entries, collection efforts, reconciliations, and payroll processing.
  • Collaborated with other departments to achieve accurate and prompt financial reporting.
  • Generated monthly and quarterly financial statements for executive review.
  • Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
  • Created and maintained financial databases for data entry, tracking and reporting.
  • Conducted internal audits to verify accuracy and compliance with applicable standards.
  • Investigated daily variances and corrected errors to resolve discrepancies.
  • Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
  • Completed bi-weekly payroll for company employees.
  • Complied with established internal controls and policies.
  • Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
  • Performed banking, business administration and financial tasks to guarantee five-star service for clients.
  • Implemented and regularly reviewed financial controls to generate accurate and reliable financial data.
  • Utilized financial software to prepare consolidated financial statements.
  • Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.

Customer Service Consultant II

Metlife Life Insurance
05.2019 - 06.2021
  • Overnights
  • Provide policy details regarding life insurance
  • Assisted with Employer provided and optional coverages
  • Expedited documentation as needed per client request
  • Improved customer satisfaction by promptly addressing and resolving inquiries and concerns.
  • Increased client retention through exceptional service and timely solutions to issues.
  • Handled high call volumes while maintaining a courteous and professional demeanor.
  • Provided personalized assistance for customers, ensuring their needs were met efficiently and effectively.
  • Streamlined processes for quicker problem resolution, resulting in increased customer satisfaction rates.
  • Collaborated with team members to share best practices and improve overall performance within the department.
  • Mentored new hires, providing guidance and support throughout their training period for optimal effectiveness in their roles.
  • Assisted management in implementing new policies and procedures, leading to improved service quality across the department.
  • Developed strong relationships with clients by consistently exceeding expectations in handling requests or concerns.
  • Utilized CRM software to accurately track customer interactions, enabling quick access to relevant information during future calls.
  • Conducted thorough research on complex issues when required, ensuring accurate information was provided to customers at all times.
  • Maintained comprehensive knowledge of product offerings and company policies through continuous learning initiatives such as workshops or webinars.
  • Provided feedback on potential areas for improvement within the department based on personal experiences and observations.
  • Managed customer escalations to senior staff or management when necessary, ensuring the appropriate level of attention was provided for a resolution.
  • Exceeded performance targets consistently by maintaining strong call control and calm in stressful situations.
  • Gained in-depth understanding of company products, systems and policies to give customers expert support.
  • Documented customer calls in full to minimize confusion in future calls and facilitate complete resolutions to individual issues.
  • Created files regarding coverages
  • Assisted in department decrease of unnecessary call and service times
  • Spearheaded department meetings in the absence of the supervisor
  • Managed and placed outgoing follow up calls
  • Quality control
  • Product servicing
  • Met standards and goals set by department
  • Exceeded the First Call Resolution, Overachieving the Net Promoter Scores

Office Manager

Complete Care Providers
08.2018 - 01.2019
  • Transportation directing of drivers
  • Schedule and route drivers to locations for p/u & d/o
  • Prepare daily reports for traffic infractions
  • Verify insurance information for clients
  • Minimize driver turn over successfully
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Improved employee retention rates by fostering a positive work environment and providing growth opportunities through training programs.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
  • Reduce the staff conflict resolution
  • Trained new hires and incoming staff
  • Complete payroll daily/weekly
  • Reduced student/school district issues
  • Managed and supervised 20 drivers and staff

Administrator

Personal Touch
12.2017 - 01.2019
  • Service various clients for cleaning and janitorial needs
  • Detail service and contract work as requested
  • Adhering to company standards to complete various projects
  • Company monthly reviews and job performance reviews
  • Scouting contracts to be acquired
  • Completing audits of accounts monthly
  • Payroll to employees monthly
  • Improved employee productivity with effective time management strategies for daily tasks.
  • Enhanced internal communication by creating a centralized information hub accessible to all staff members.
  • Reduced overhead costs through careful budget management and resource allocation.
  • Streamlined office operations by implementing efficient administrative systems and procedures.
  • Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
  • Coordinated company events and meetings to foster teamwork and boost employee morale.
  • Implemented data-driven decision-making processes, leading to more informed business choices.
  • Maintained accurate documentation of company policies and procedures for easy reference by all employees.

Administrative Assistant

Collopack Solutions
05.2017 - 12.2017
  • Configure equipment manuals for DIEMME, BERTOLASO, CAMES, BARIDA, L&C, R&G
  • Process daily shipping orders to customers
  • Complete service orders and records for customer and Parts/Service
  • Maintain office equipment, supplies, tools and toners for office use
  • Catering and conference organization
  • Team building company organizing events
  • Maintain Sick/Travel/ Service/Office Calendars for all staff
  • Assist four company Partners for travel Domestic and International
  • Arrange travel and communication for Italian technicians
  • Train and configure Training processes for incoming staff
  • Order office service maintenance

Education

Associate of Arts - Medical Insurance Billing

Beckfield College
Florence, KY
12.2021

Bachelor of Arts - Business Administration

Everest College
Phoenix, AZ
12.2009

Skills

  • Financial Management
  • Month-End Closing Procedures
  • Accurate Payment Posting
  • Process Improvements
  • Payment Posting
  • Statement Preparation
  • Strong Client Relations Skills
  • Relationship Building
  • Cash Application
  • Research and Due Diligence
  • Bookkeeping
  • Finance
  • Codes Reviewing
  • Account Reconciliation
  • Financial Statements Expertise
  • Aging Reports Analysis
  • Organizational Skills
  • General Ledger Maintenance
  • Accounts Receivable Management
  • Bank Deposits
  • Payment Plan Negotiation
  • Professional Ethics
  • Dispute Resolution
  • Month-End Closing
  • Client Communication
  • Auditing Support
  • Problem Solving
  • Accounting Software Proficiency
  • Payment Tracking
  • Invoice Processing
  • Time Management
  • Continuous Improvement
  • Teamwork Abilities
  • Financial Reporting
  • Attention to Detail
  • Write-Off Procedures
  • Collections Management
  • Adaptability
  • Microsoft Office Suite
  • Customer Account Reconciliation
  • Tax Compliance
  • ERP System Knowledge
  • AR Aging Reports
  • Data Entry Accuracy
  • Investigative Research
  • Payment Management
  • Audit Procedures
  • Credit and Collections
  • Customer Service Support
  • Cross-Functional Team Collaboration
  • Financial Software
  • Invoicing Proficiency
  • Generally Accepted Accounting Principles
  • Fiscal Reporting
  • Accounts Receivable
  • Collections
  • Claims Processing
  • Policy Development
  • Department Oversight
  • Data Inputting
  • Invoice Preparation
  • Financial Records and Reporting
  • Information Gathering and Analysis
  • General Ledger
  • Customer Relations
  • Data Analysis
  • Inventory Management
  • Federal Regulation Compliance
  • Quickbooks
  • Data Entry
  • Accounts Payable
  • Statutory Reporting
  • Purchase Orders
  • Financial Research
  • Account Auditing
  • [Number] Kph
  • Bank Statement Reconciliation
  • Certified Internal Control Specialist
  • Microsoft Office
  • General Ledger Management
  • Handling Confidential Materials
  • State Regulation Compliance
  • Data Entry and 10-Key
  • Payroll Preparation and Processing
  • Communication Management Professional

Timeline

AR Specialist

Granite Construction
09.2023 - Current

Billing Consultant

PEP
08.2022 - 09.2023

Payroll Specialist

Belcan – Tesla, Complete
02.2022 - 08.2022

Payroll – Accounting Manager Specialist

Eastern Personnel Services
06.2021 - 01.2022

Customer Service Consultant II

Metlife Life Insurance
05.2019 - 06.2021

Office Manager

Complete Care Providers
08.2018 - 01.2019

Administrator

Personal Touch
12.2017 - 01.2019

Administrative Assistant

Collopack Solutions
05.2017 - 12.2017

Associate of Arts - Medical Insurance Billing

Beckfield College

Bachelor of Arts - Business Administration

Everest College

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Rolanda Rushing