Pierre A. Haddad

Sorting and appropriately distributing mail and packages to our couriers as well as assisting them in their deliveries.

Picking up and delivering meals as well as grocery shopping for our customers in the Greater Montreal Area.

• Clearing and setting the guests’ tables, shining and placing the dinnerware, assisting waiters in the delivery of meals and insuring the cleanliness of the establishment.

Assisting Best Buy Canada’s clientele with various

inquiries regarding their online purchases.

• ≈ 40 calls daily, inbound and outbound.
• Navigating the website with the customers and leading them towards their order information or desired product.
• Tracking the customers’ packages in real-time to provide them an estimated time of arrival.
• Sending digital shipping labels via email to customers who wish to exchange or return their items.
• Escalating cases that require further intervention/investigation to the appropriate departments.
• Creating tickets detailing the issue and conclusion of every call.
• Customer service representative at Alorica in Montreal, Quebec.

Contacting Credit One cardholders to notify them of their past due accounts and to help them settle their debts.

• ≈ 100 calls daily, inbound and outbound.
• Evaluating the cardholders’ financial circumstances and establishing the most effective solutions.
• Processing the customers’ payments, scheduling them for an ulterior date or collecting promises to pay by a certain deadline.
• When applicable, waiving the late fees on the customers’ account in order to facilitate the clearance of their debt.

• Inspecting and packaging various mechanical parts in preparation for shipment.

• Sorting and making the inventory of various frozen fruit products in preparation for storage and shipment.

• Processing and preparing customers’ orders as well as taking care of the sanitary duties of the restaurant.

• Seating the customers and assisting the waiters and waitresses in serving their tables.

• Removal of sandbags around homes in residential communities following heavy floods.

• Assisting car mechanics in the installation of various parts to the vehicle’s bodies and interiors.