Phone Pyae Sone
Myanmar Consumer Enterprise Co., Ltd
Fremont,CA
1
Language
1
year of professional experience
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Work History
IT Support Internship
1 Year 2 Months- Diagnosis of desktop, application, networking and infrastructure issues.
- Experience of supporting a wide and varied client base.
- Troubleshooting PCs, laptops, and mobile devices.
- Assisting users in person and remotely with hardware related concerns.
- Utilizing technical training to resolve concerns related to software functionality.
- Maintaining a log of all problems detected and system backups.
- To buy computer, printer, mobile, and network tools accessories.
- Responsible for maintaining backups and for project work such as new builds.
- Working closely with software suppliers to resolve operational issues. Responsible for supporting: Windows XP/Vista/Windows 7/8/10/11 Office 2003 - 2019, Windows Server, Small Business Server 2008-2016, Active Directory management Exchange 2008/2012/2016, Windows, Mobile, Backup products, Anti-Virus products, DNS/ DHCP, ERP, POS, TCP/IP, Ethernet, wireless router and Firewall Configurations.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
Education
Associate of Science - Electrical Engineering
- Relevant Coursework: Circuit Analysis & Digital Logic Design
IGCSE O Level
High School Diploma
Skills
User communication
Onsite & Remote Technical Support
Current OS knowledge
LAN & WAN Connectivity & Maintenance
Computer Hardware Systems & Components
Network troubleshooting
Providing phone & online support to users
User communication
People Skills & Friendly
Helpful Attitude
Interpersonal skills
Flexible scheduling
Friendly
positive attitude
Teamwork and collaboration
Customer service
Problem-solving
Accomplishments
- Resolved product issue through consumer testing.
Languages
English
Professional Working
PERSONAL DATA
- Name: Phone Pyae Sone
- Father Name: U Win Ko Ko Soe
- Birth Date: 3-3-2005
- Nationally: Myanmar
- Religion: Buddhist
- Gender: Male
- Marital Status: Single
- Address: 110 Queso Pl, Fremont, CA, 94539
- Phone Number: +1 510-980-1336
Timeline
IT Support Internship
Myanmar Consumer Enterprise Co., Ltd
01.2023 - 03.2024Read More
Ohlone College
Associate of Science from Electrical Engineering
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Tr. Thuzar's Education Center
IGCSE O Level
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ES4E
High School Diploma
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