Professional Summary
Overview
Work History
Education
Skills
Timeline

Phoenix Williams

Redwood Capital Bank
Arcata
5
years of professional experience

Dynamic Customer Service Representative with a proven track record in personalized customer service, problem resolution, and fostering customer loyalty. Committed to delivering quality support and navigating complex situations with professionalism, and technical know-how!

Work History

Customer Service Representative

2 Years 6 Months
Redwood Capital Bank | 01.2024 - Current
  • Delivered exceptional customer service, resolving inquiries and issues efficiently.
  • Managed customer account transactions using the Horizon banking software, ensuring accuracy and compliance.
  • Navigated high-stress situations with composure, ensuring professionalism while resolving disputes and conflicts.
  • Guided clients through bank product offerings and services to improve overall satisfaction.
  • Developed strong relationships with customers, fostering loyalty and repeat business through personalized support.

IT Department Manager

2 Years
McDonald's | 12.2021 - 12.2023
  • Coordinated team efforts in troubleshooting technical issues, improving resolution times.
  • Implemented new technologies to streamline operations and support business objectives.
  • Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
  • Oversaw daily performance of computer systems and immediately responded to OTP issues to keep network up and running.

Crew Member Trainer

6 Months
McDoanlds | 06.2021 - 12.2021
  • Trained new crew members on operational procedures and customer service standards.
  • Conducted regular inspections to ensure compliance with safety protocols and sanitation guidelines throughout daily operations.
  • Resolved customer complaints promptly, enhancing overall dining experience and satisfaction levels.

Education

High School Diploma

Laurel Tree Charter School | 2730 Foster Avenue, Arcata, California 95521 | 06-2023

Skills

Customer account management
Payment processing
Banking software navigation
Technical issue resolution
Data entry
Computer proficiency
Issue resolution
Problem resolution
Quality control
De-escalation techniques
Telephone etiquette
Personalized Customer Service

Timeline

Customer Service Representative

Redwood Capital Bank
01.2024 - CurrentRead More

IT Department Manager

McDonald's
12.2021 - 12.2023Read More

Crew Member Trainer

McDoanlds
06.2021 - 12.2021Read More

Laurel Tree Charter School

High School Diploma
Read More
Phoenix Williams