Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

TEJAL JHAVERI

Morden,MB

Summary

Qualified accountant with over 15 years of experience with solid working knowledge of bookkeeping, business related transaction. SUMMARY OF QUALIFICATION Proven expertise for accounting and business related tax knowledge Excellent communication skills; English, Gujarati and Hindi Able to work alone and in a team environment Great negotiating skills and attention to detail Able to manage multiple duties and departments including customer service

Overview

30
30
years of professional experience

Work History

Customer Service Representative

Real Canadian Super Store, Loblaws Ltd
Winkler , Manitoba
05.2022 - Current
  • Managed daily cash transactions with ZERO Error
  • Working towards promotion towards cashier to customer service
  • Helped reduce shortages at self-service counter
  • Process money, cheques and credit/debit card payments
  • Receive payment for goods or services
  • Stock shelves and clean counter area
  • Assist customers with self-checkout
  • Participate in promotional activities
  • Process credit cards, vouchers and other payments
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Increased customer service success rates by quickly resolving issues.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Organized and detail-oriented with a strong work ethic.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Paid attention to detail while completing assignments.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Identified issues, analyzed information and provided solutions to problems.
  • Developed and maintained courteous and effective working relationships.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Cultivated interpersonal skills by building positive relationships with others.

Accounting Director

Par-Excellence Investments (Pty) Ltd, Maun
07.2003 - 04.2022
  • Maintained accounting books; cash management, controlled inflow and outflow of cash
  • Provided suitable credit terms to the customers
  • Analyzed and budgeted expenses
  • Negotiated cost reduction and better credit terms from suppliers
  • Maintained payrolls and staff training; hired and trained new staffs
  • Ensured company profitability

Account Manager

Maun Wholesalers and Retailers (Pty) Ltd
07.2001 - 07.2003
  • Managed sales from $1.5million to 1.9million
  • Offered customers best terms for payments and services
  • Created promotions for increasing volume of goods
  • Recommended new merchandise for increased profit
  • Organized training programs

Branch Manager

New Era Investments (Pty) Ltd
07.1996 - 07.2001
  • Managed company’s branch; managed personnel and business activities
  • Sold and promoted household and electronics products
  • Increased sales and profitability by 8%; implemented marketing strategies
  • Trained and motivated staff
  • Assistant in Fixed

Mardia Leasing & Finance Services
08.1995 - 02.1996
  • Advised management of strategies that were beneficial to company’s growth
  • Processed payments; accepted deposit and issued payment certificate

Assistant

Adhunik Organizers Pvt. Ltd
06.1994 - 05.1995
  • Performed similar duties as an Assistant at Mardia Leasing and Financing
  • Maintained and prepared accounts tax documents

Education

Bachelor of Commerce (B.Com) degree - Advance Accounting and Accounting

Skills

  • Collecting Information
  • Coupon Redemption
  • Upselling Techniques
  • Customer Complaint Resolution
  • Bookkeeping Software
  • Educational Feedback
  • Customer Relationship Management
  • Coin and Currency Counting
  • POS Inventory System Operation
  • High-Volume Environments
  • Corporate Policies
  • Answering Customer Questions
  • Account Invoicing
  • Credit and Debt Card Processing
  • Till Counting
  • Customer Service and Assistance
  • Cash Register Operation
  • Refund Handling
  • Total Payment Calculation
  • Telephone Reception
  • Calculation of Discounts
  • Cashier Oversight
  • Customer Inquiries
  • Credit Card Payment Processing
  • Report Transcription
  • Microsoft Excel
  • Retail Sales Customer Service
  • Microsoft Word
  • Active Listening
  • Account Management
  • Business Development Understanding
  • Promotional Support
  • Collecting Information
  • Managing Multiple Tasks
  • Administrative Support
  • Computer Proficiency
  • Clerical Support
  • POS Systems Expertise
  • Reading Comprehension
  • Multi-Line Telephone Operation
  • Money Handling Abilities
  • Administrative and Office Support
  • Invoice Preparation and Processing
  • Customer Account Management
  • Filing

Languages

English
Native or Bilingual

Timeline

Customer Service Representative

Real Canadian Super Store, Loblaws Ltd
05.2022 - Current

Accounting Director

Par-Excellence Investments (Pty) Ltd, Maun
07.2003 - 04.2022

Account Manager

Maun Wholesalers and Retailers (Pty) Ltd
07.2001 - 07.2003

Branch Manager

New Era Investments (Pty) Ltd
07.1996 - 07.2001

Mardia Leasing & Finance Services
08.1995 - 02.1996

Assistant

Adhunik Organizers Pvt. Ltd
06.1994 - 05.1995

Bachelor of Commerce (B.Com) degree - Advance Accounting and Accounting

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TEJAL JHAVERI