Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Phoenix Hughes

Hamilton,ON

Summary

Dynamic and dedicated professional with a proven track record at The Dirty South, adept in customer service and cash handling. Excelled in high-pressure environments, significantly enhancing customer satisfaction and team efficiency. Skilled in first aid, with a strong work ethic and a team player attitude, consistently contributing to positive workplace culture and operational excellence.

Overview

3
3
years of professional experience

Work History

Front of House Employee

The Dirty South
09.2022 - 07.2024
  • Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
  • Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
  • Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
  • Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
  • Contributed to team efficiency by promptly completing side work tasks during downtime periods.
  • Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
  • Managed phone lines, taking reservations, processing takeout orders, and addressing any customer concerns with professionalism.

Kitchen Staff Member

McDonald's Restaurant
04.2021 - 08.2021
  • Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.

Merchandiser

Missions Thrift Store
02.2021 - 08.2021
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Updated pricing and signage to complete product displays and educate customers.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
  • Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
  • Collaborated with store managers to devise store layouts and establish aesthetic appeal.

Education

Bachelor In Fine Arts - Drawing And Painting

OCAD University
Toronto, ON

Diploma -

Bernie Custis Secondary School
Hamilton, ON
06.2024

Skills

  • Strong Work Ethic
  • Team player attitude
  • Positive demeanor
  • Phone Etiquette
  • Cash handling proficiency
  • First Aid Training
  • Customer Service

Accomplishments

Graduated with Honours

Received French Scholarship

Graduated with an Art Award

Languages

English
Native or Bilingual
French
Limited Working

Timeline

Front of House Employee

The Dirty South
09.2022 - 07.2024

Kitchen Staff Member

McDonald's Restaurant
04.2021 - 08.2021

Merchandiser

Missions Thrift Store
02.2021 - 08.2021

Bachelor In Fine Arts - Drawing And Painting

OCAD University

Diploma -

Bernie Custis Secondary School

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Phoenix Hughes