Phoebie Carcot
Summary
Dynamic and results-oriented Selling Executive Director with 5+ years of experience in healthcare operations, regulatory compliance, and team leadership. Expertise in driving census growth, managing profitability, and implementing innovative strategies to enhance resident care and community engagement. Skilled in optimizing workflows, mentoring staff, and fostering collaboration across multidisciplinary teams to achieve operational excellence.
Overview
11
11
years of professional experience
Work History
Executive Director
Atria Senior Living
05.2024 - Current
- Supervise revenue management strategies, optimizing financial performance while adhering to budgetary goals
- Develop and implement staff training programs by leveraging data-driven information, resulting in a 15% improvement in resident satisfaction scores
- Boost occupancy rates by 20% through strategic marketing campaigns and relationship-building with local referral sources
- Ensure seamless daily operations by streamlining internal processes and fostering cross-departmental collaboration
Sales and Admissions Executive Director (Contract)
Gold Country Health Center
07.2023 - 04.2024
- Elevated census from 30% to 100% within 90 days by implementing robust Assisted Living standards and training programs
- Boosted profitability by 200% within 6 months through precise expense management and revenue optimization
- Expanded admissions rates to maintain a 95% average monthly census through effective outreach and marketing strategies
- Collaborated with the finance team to introduce innovative pricing models, maximizing revenue streams across departments
Selling Executive Director
Pavilion at El Dorado Hills
08.2022 - 07.2023
- Obtained profitability for the first time since the community's 2019 opening, overseeing all operational aspects of a 64-bed memory care facility
- Augmented census from 15 to 50 residents in just 6 months through relationship-based sales techniques and strategic marketing
- Expanded community visibility through innovative marketing campaigns, securing a consistent lead pipeline
Sales and Marketing Director
Prairie City Landing
12.2020 - 08.2022
- Revitalized census-challenged communities, achieving industry-leading close ratios through tailored relationship-based sales approaches
- Showcased advanced leadership skills by mentoring 4 new sales managers across sister communities, driving company-wide success and consistent census growth
- Devised and implemented dynamic sales strategies that increased occupancy rates while enhancing resident satisfaction
Business Development Admissions Director
Gold Country Retirement Community
09.2017 - 12.2020
- Cultivated interest in tri-level senior living services by implementing targeted business development strategies for healthcare providers and community partners
- Strengthened partnerships with external service providers, improving the resident experience and expanding community reach
- Fostered seamless collaboration between families, healthcare providers, and the organization to ensure exceptional outcomes for residents
Discharge Planner Assistant
Marshall Medical Center
03.2014 - 12.2017
- Organized timely discharge of patients from an acute care setting, resulting in efficient patient care transition
- Uphold confidentiality of patient records and consistently demonstrated a positive demeanor and efficient work ethic
- Recognized for excellence in teamwork and service delivery, contributing to departmental goals and positive patient outcomes
- Partnered across multidisciplinary teams to develop post-discharge care plans tailored to each patient's unique needs, leading to seamless transitions and optimal recovery outcomes
Skills
- Regulatory Compliance
- Revenue Management
- Census Building
- Community Engagement
- Staff Development
- Financial Management
- RCFE
- Patient Care Management
- Data Analysis
- Crisis Management
Timeline
Executive Director
Atria Senior Living
05.2024 - Current
Sales and Admissions Executive Director (Contract)
Gold Country Health Center
07.2023 - 04.2024
Selling Executive Director
Pavilion at El Dorado Hills
08.2022 - 07.2023
Sales and Marketing Director
Prairie City Landing
12.2020 - 08.2022
Business Development Admissions Director
Gold Country Retirement Community
09.2017 - 12.2020
Discharge Planner Assistant
Marshall Medical Center
03.2014 - 12.2017
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