Results-driven Executive Director with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations. Team Oversight Policy and Procedure Adherence Conflict Resolution Report Compilation Team Leadership Program Leadership Staff Management Social media Business Management Negotiation Relationship building Budgeting Business administration Financial Management Contract Management Vendor relations
Overview
31
31
years of professional experience
Work History
Executive Director
EPIC De St Malo Inc, SMILE Of St Malo Inc
05.2002 - Current
Provided exceptional counseling, case management, education and job training to diverse client base
Negotiated new annual contracts and service agreements with vendors to achieve prime pricing
Drove strategic improvements to enhance operational and organizational efficiencies
Supervised writing of all grant applications and checked information for accuracy prior to submission
Exercised appropriate cost control to meet budget restrictions and maximize profitability
Monitored sales forecasts and projected financial planning for organization to achieve revenue goals
Shaped solutions and approaches by leveraging trends in customer marketplaces and industries
Interviewed, supervised and motivated 60+ staff members to achieve optimal productivity
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Oversaw business-wide changes to modernize procedures and organization
Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
Worked closely with organizational leadership and board of directors to strategically affect operational direction.
Exercised appropriate cost control to meet budget restrictions and maximize profitability.
Drove strategic improvements to enhance operational and organizational efficiencies.
Aligned department vision, goals and objectives with company strategy to achieve consistently high results.
Supervised writing of all grant applications and checked information for accuracy prior to submission.
Created promotional materials and provided insightful information to social media, websites and print media to educate public.
Recruited new members by networking at community events and distributing promotional materials to attendees.
Spearheaded matrix organizational plan with clear roles and responsibilities to enhance processes, maintain quality and enforce regulatory compliance.
Prioritized and allocated valuable resources to meet business targets.
Monitored sales forecasts and projected financial planning for organization to achieve revenue goals.
Negotiated new annual contracts and service agreements with vendors to achieve prime pricing.
Provided exceptional counseling, case management, education and job training to diverse client base.
Interviewed, supervised and motivated Number staff members to achieve optimal productivity.
Managed teams of Number professionals focused on improving Type initiatives.
Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
Medical Receptionist
St Pierre Medical Clinic
03.2000 - 05.2002
Adhered to strict HIPAA guidelines to protect patient privacy.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Managed multi-line phone system and pleasantly greeted patients.
Helped patients complete necessary medical forms and documentation.
Maintained current and accurate medical records for patients.
Organized paperwork such as charts and reports for office and patient needs.
Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
Supported office staff and operational requirements with administrative tasks.
Enhanced office productivity by handling high volume of callers per day.
Referred and screened patients to make best use of resources, triage staff and serve community members.
Park Attendant
Manitoba Natural Resources
05.1992 - 03.2000
Stayed organized and aware of schedules to execute successfully booked events.
Maintained good knowledge of park amenities and rules to enthusiastically market facility and services.
Conducted sales and recommended products to meet guest needs.
Directed guests through parking lots, safe pathways, entrances and exits to prioritize guest safety.