PHOEBE UNGOS
Aliso Viejo
Summary
Event Operations Manager
Event management professional with track record of organizing high-impact events and ensuring operational excellence. Known for fostering team collaboration and delivering results, adapting to changing requirements with ease. Brings expertise in logistics coordination and vendor management, combined with strong problem-solving abilities and reliability.
Overview
7
7
years of professional experience
Work History
Event Operations Manager
Lucky Strike Ent
09.2024 - Current
- Led day-of operations for private and corporate events, ensuring smooth execution and guest satisfaction.
- Coordinated with departments to maintain event flow and service quality.
- Acted as primary client contact for real-time issue resolution and requests.
- Trained new staff on operational processes, enhancing team performance and service quality.
- Oversaw logistics for special events, optimizing layout and flow to enhance guest engagement.
- Led post-event evaluations, analyzing outcomes to inform future planning strategies and improvements.
Project/Event Coordinator
SBDN
12.2018 - 09.2024
- Supported planning and execution of community events, mixers, and virtual campaigns.
- Managed logistics, vendor relations, and event communications.
- Created outreach strategies to boost event participation.
Shift Lead
7 Leaves Café
09.2022 - 04.2024
- Oversaw store operations, shift planning, and employee training.
- Maintained inventory controls and implemented cost-saving practices.
- Resolved customer concerns while upholding health/safety standards.
Education
B.A. - Business-Entertainment and Hospitality Management
California State University
FullertonSkills
- Relationship Building & Client Relation
- Event Planning & Execution
- Vendor & Client Relations
- Operations & Logistics
- Timeline & Budget Management
- Team Leadership
- Customer Experience Optimization
- Communication Skills
- Crisis Management
- Product Knowledge Communication
- Customer Needs Assessment
Timeline
Event Operations Manager
Lucky Strike Ent
09.2024 - Current
Shift Lead
7 Leaves Café
09.2022 - 04.2024
Project/Event Coordinator
SBDN
12.2018 - 09.2024
B.A. - Business-Entertainment and Hospitality Management
California State University