Phillip Tsiklis
Montreal
Summary
Highly motivated and results-oriented Hospitality Manager with over 30 years of experience in business ownership and operations. Proven leadership in customer service, team development, and operational efficiency across both front-of-house and back-of-house functions. Adept communicator with strong interpersonal skills and a passion for delivering top-tier guest experiences.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Business Owner
Boccaccino Café & Pizzeria
01.2012 - 01.2024
- Marketing.
General Manager and Chief Purchaser
Siganos Management
01.2010 - 01.2012
- Negotiated with suppliers, vendors and other representatives.
- Employee satisfaction.
- Negotiations.
Education
Certificate - Business Administration
Concordia University
01.2007
Skills
- Leadership: Team development & motivation
- Customer Service: Guest satisfaction & conflict resolution
- Inventory Control: Stock accuracy, waste minimization
- Problem-Solving: Operational issue resolution
- Tech Skills: POS systems & hospitality software
Certification
ServSafe Certification – Valid through 2025
LANGUAGES
Greek - Native or Bilingual
French - Professional Working
Timeline
Business Owner
Boccaccino Café & Pizzeria
01.2012 - 01.2024
General Manager and Chief Purchaser
Siganos Management
01.2010 - 01.2012
Certificate - Business Administration
Concordia University
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