Phillip Tsiklis
Montreal
Summary
Highly motivated and results-oriented Hospitality Manager with over 30 years of experience in business ownership and operations. Proven leadership in customer service, team development, and operational efficiency across both front-of-house and back-of-house functions. Adept communicator with strong interpersonal skills and a passion for delivering top-tier guest experiences.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Business Owner
Boceaccino Café & Pizzeria
01.2012 - 01.2024
- Oversaw complete business operations including staffing, inventory, financial management, and marketing.
- Ensured consistent, high-quality customer experiences.
- Directed back-of-house operations with a focus on food quality, safety, and efficiency.
- Negotiated with vendors to secure favorable pricing and reliable supply chains.
- Cultivated a positive team culture and high employee retention.
Education
Certificate - Business Administration
Concordia University
01.2007
Skills
- Leadership: Team development & motivation
- Operations: Daily FOH/BOH management
- Customer Service: Guest satisfaction & conflict resolution
- Financial Oversight: Budgeting, forecasting, cost control
- Inventory Control: Stock accuracy, waste minimization
- Communication: Clear internal & external interactions
- Problem-Solving: Operational issue resolution
- Adaptability: Flexible in fast-paced environments
- Tech Skills: POS systems & hospitality software
Certification
ServSafe Certification – Valid through 2025
Languages
English
Native or Bilingual
French
Professional Working
Greek
Native or Bilingual
Timeline
Business Owner
Boceaccino Café & Pizzeria
01.2012 - 01.2024
Certificate - Business Administration
Concordia University
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