Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Phillip Pickett

Calgary,AB

Summary

write again


Brainstorm important topics for each position


Be tangable - wrote training guides

Overview

22
22
years of professional experience

Work History

D3 Supervisor - Casual Program

FedEx Express
10.2021 - Current
  • Solicited Internal customer feedback to identify and improve on areas of opportunity.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Demonstrated commitment to the organization's core values, leading by example and fostering a culture of excellence.
  • Championed continuous improvement efforts within the organization by promoting best practices for processes, tools, and technologies.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Worked effectively in fast-paced environments.

Courier Team Lead

FedEx Express
04.2018 - 10.2021
  • Provided exceptional customer service by addressing inquiries professionally and resolving issues promptly.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Implemented process improvements that led to reduced turnaround times for critical tasks without compromising quality.
  • Devised and implemented processes and procedures to streamline operations.
  • Built strong relationships with internal customers through positive attitude and attentive response.

Retail Manager

Bluegrass Garden Centre
06.2002 - 06.2006
  • Established positive relationships with vendors, negotiated favorable terms, and ensured timely delivery of merchandise orders.
  • Completed daily paperwork and computer entry of sales data as established by management.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Coordinated special events such as holiday promotions or clearance sales to drive additional business.

Sous Chef

Calgary Winter Club

Education

Diploma - Police Studies

Lethbridge College

Degree - Culinary Arts

Lethbridge Collegiate Institute

Skills

  • Restructure projects -update this
  • Idea generation and problem solving
  • Process improvement
  • Microsoft and ArcGIS experience
  • Logistics and coordination
  • Training and mentoring
  • Food plating and presentation

Accomplishments

Circle of Excellence recepiant- 2024 and 2019


Timeline

D3 Supervisor - Casual Program

FedEx Express
10.2021 - Current

Courier Team Lead

FedEx Express
04.2018 - 10.2021

Retail Manager

Bluegrass Garden Centre
06.2002 - 06.2006

Sous Chef

Calgary Winter Club

Diploma - Police Studies

Lethbridge College

Degree - Culinary Arts

Lethbridge Collegiate Institute

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Phillip Pickett