Phillip Pickett
Calgary,AB
Summary
write again
Brainstorm important topics for each position
Be tangable - wrote training guides
Overview
22
22
years of professional experience
Work History
D3 Supervisor - Casual Program
FedEx Express
Calgary Alberta
10.2021 - Current
- Solicited Internal customer feedback to identify and improve on areas of opportunity.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Demonstrated commitment to the organization's core values, leading by example and fostering a culture of excellence.
- Championed continuous improvement efforts within the organization by promoting best practices for processes, tools, and technologies.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Worked effectively in fast-paced environments.
Courier Team Lead
FedEx Express
Calgary Alberta
04.2018 - 10.2021
- Provided exceptional customer service by addressing inquiries professionally and resolving issues promptly.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Implemented process improvements that led to reduced turnaround times for critical tasks without compromising quality.
- Devised and implemented processes and procedures to streamline operations.
- Built strong relationships with internal customers through positive attitude and attentive response.
Retail Manager
Bluegrass Garden Centre
Calgary, AB
06.2002 - 06.2006
- Established positive relationships with vendors, negotiated favorable terms, and ensured timely delivery of merchandise orders.
- Completed daily paperwork and computer entry of sales data as established by management.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Coordinated special events such as holiday promotions or clearance sales to drive additional business.
Sous Chef
Calgary Winter Club
Calgary, AB
Education
Diploma - Police Studies
Lethbridge College
Degree - Culinary Arts
Lethbridge Collegiate Institute
Skills
- Restructure projects -update this
- Idea generation and problem solving
- Process improvement
- Microsoft and ArcGIS experience
- Logistics and coordination
- Training and mentoring
- Food plating and presentation
Accomplishments
Circle of Excellence recepiant- 2024 and 2019
Timeline
D3 Supervisor - Casual Program
FedEx Express
10.2021 - Current
Courier Team Lead
FedEx Express
04.2018 - 10.2021
Retail Manager
Bluegrass Garden Centre
06.2002 - 06.2006
Sous Chef
Calgary Winter Club
Diploma - Police Studies
Lethbridge College
Degree - Culinary Arts
Lethbridge Collegiate Institute